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Custom Color Set
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66,689 Verified Client Reviews |
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Very disappointedVery disappointed I had canceled my subscription back in March because the Smell was unvariable and I got a migraine headaches and it did not cover the gray and now I’m being charged again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGuadalupe - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough for hair lengthNot enough product. Also didn’t cover grey even though I had explained it didn’t. All I got was extra time added. Not very good customer service. Still have a box unused. Really expensive for what you get and having to do it yourself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah T. - Thank you for taking the time to share your feedback with us.! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be and did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I keep getting the wrong hair colorI keep changing my color to adjust for more red and mahogany. Yet the ratio to brown still over powers the ratio to mahogany red. The last color adjustments still has not made me satisfied with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t workBeen using for a while. Smelled strong, texture felt different while applying, and it left whole areas without color. I had to buy spray on color to cover up splotches until I could get a haircut or color again. I contacted e Solon — nobody got back to me or reimbursed me for the faulty shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJames - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
LOVE the color, didn't cover my greys well at allLOVE the color, didn't cover my greys well at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Ugggg!I loved the first few times I colored my hair with your hair coloring products, however this last coloring was a bit frustrating. LOVE the color, but after 5 washes and using high quality hair products, the color is still found on my hair towel. It has never done this in the past with your salon products. What changed? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have sent an email with some tips to help you out. Please check your inbox! |
Grays are covered and hair feel soft and shinyThe formula covered the grays well and the colour matched my own perfectly. Will continue with the same product. Many thanks! 0 of 0 people found this review helpful. Did you? |
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Simply Gorgeous!I've asked for several color change since I began using esalon. Every one of them has been great. But, this one is absolutely beautiful! This is the color for which I have been searching. It is the perfect blend of brown, mahogany and red. It has depth and shine. I love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great Hair ColourI used to use supermarket hair dye but a friend introduced me to eSalon, great colour every time, My 14year old applies the dye for me :) would definitely recommend 0 of 0 people found this review helpful. Did you? |
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Nice colorIt was very vibrant and it made my hair feel so much healthier. The shampoo and conditioner are really wonderful and wish I could buy just that alone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStarr - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Great news! We currently offer our Color Care Shampoo in full sized bottles. Happy Coloring! |