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Custom Color Set
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66,689 Verified Client Reviews |
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Seriously salon quality at homeLoved the whole process. First, the kit has really cute packaging with everything you need (including stain protector). The instructions are easy to follow and most importantly the colour is highly pigmented, goes a long way and doesn't have a really harsh smell. By far the best at home colouring I've done, and any spills I made cleaned up really easily, especially on my skin. E-salon was kind enough to provide me with a complimentary hair tint in order for my very light blonde hair to successfully reach a rich level 6 brown. The lady who phoned me for my consultation was friendly, professional and knowledgeable. Highly recommend this company and will be using again in the future. This kit saved me over $150 if I had gone to the salon. Thank you for the wonderful experience and results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie -Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, your packaging and your awesome results! We appreciate you sharing, and Happy Coloring! |
Expectations ExceededI am absolutely ecstatic with the colour result. I am massively picky when it comes to hair colour, and have attempted this particular shade of red numerous times, that even hairdressers haven't managed to achieve, yet it has been created here by people who have never even seen my hair in person. Not only that, the service provided from the general support chat, and specifically from the colourist herself, has been impeccable, and they showed so much patience with my picky attitude ahah This service is an absolute game changer, and I'm just gutted that I didn't know about it before. Thank you!😊 0 of 0 people found this review helpful. Did you? |
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Took an adjustmentFirst color was ok but flat and not what I wanted. Second kit with color adjustment along with the highlights turned out perfect!! So be patient. It may take a couple of cycles to get it just right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynne - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Perfect tweakI wasn’t completely happy with my initial color. I let my stylist know and she made the perfect adjustment. I love my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are very excited to continue working with you! |
Easy to use but didn't cover greys at all.If I could give 0 stars, I would. Problem #1 - Original order did not cover greys at all. My colour was changed (to a slightly darker colour) and I was given a credit so I didn't have to pay for the second shipment. All good, right? Problem #2 - Second order was good. Covered the greys. But my third order was changed to a darker colour without me asking for it or being made aware of it before it was shipped. Problem #3 - Although I initially had better grey coverage the dye was fading quickly. I went back onto the website and realized I was getting demi-permanent dye and not permanent (Permanent is better for grey coverage.) So I asked to keep the same colour but switch to permanent dye. Which leads to... Problem #4 - When I mixed the 2 bottles together the smell was so strong - stronger than the demi-permanent and stronger than other box dyes I've used. I had to keep my bathroom door and windows open while using it. This wouldn't have been so bad but when I got into the shower and mixed the dye with warm water it was overpowering. The window and bathroom door were still open but the smell was so strong I felt like I was going to pass out. I had to get out of the shower (dripping with hair dye) to get air. I still felt nauseous half an hour later. I have been dying my hair at home for more than 10 years. I have never experienced anything like this before. Apparently, this is normal. Problem #5 - They could not keep the same color in permanent, but failed to tell me this, so now my roots are nearly black. I'm done! Subscription is cancelled. 0 of 0 people found this review helpful. Did you? |
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gray coverage doesn't lastAfter only 2 weeks the stubborn gray hairs at my crown were visible again. In addition, I had asked for the color to be adjusted but this shade is much darker than I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
watery product with bubbles strips moistureI have curly hair that needs to stay well hydrated. I was hoping to tone down some of the brassiness that happens in the summer, but what I got was dry, frizzy hair. I'm cancelling my recurring order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GINGER!I tried this for the first time and my hair went ginger. It was supposed to be a medium blonde, and it looked horrendous! And to make things worse I cant find an easy way to cancel my subscription! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie F. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep an eye on your inbox, we have reached out to you to discuss your Color and Plan. |
Pretty goodThe color is great however I have gray coming in and the color does not stay in very long and that is using a shampoo that is for color-treated hair washing every other day 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
This color is not a medium blonde!Within 2 weeks my Grey roots were showing through. Very poor! Am not impressed. The medium blonde was an ugly shade and very disappointing. I do not wish to continue with this product program effective immediately. I am very unhappy with my colorist who never followed up with me. Very disappointing! Sandra Petersen 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandi - Thank you for your feedback. We apologize for the disappointing experience you have had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |