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Custom Color Set
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66,818 Verified Client Reviews |
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Meh on the gray coverageLoved the color itself. But it didn’t cover the gray any better that the cheaper drug store brand. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washes out and does not cover grey also made my hair brassyI’m most unhappy your first box washed out and didn’t colour greys so I had to buy a colour in the meantime you sent me a free one which I couldn’t use straight away as I had just coloured my hair. Before I had chance to use it another one arrived which you charged me for I tried again but it still washes out after a couple of washes and does not cover my grey but worst of all it has made my hair brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover Grey very wellFollowed directions but hair still has grey/white. Doesn’t look very good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colors sentI spoke with someone about my hair and what we should do with the color. She had me do 2 Demi colors and they were not even close to the colors we spoke about. I look horrible and now I need to go to a salon and get it fixed. I will never use this service again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray hair coverage is not goodI’ve followed the instructions for many years and even adjusted the process times to 45 minutes per esalon’s recommendation but my hair color no longer does a good job with covering my gray hairs and hair color washes off within 1 week of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FabulousI asked for a specific color and they suggest a lighter color due to my skin tone. I love it!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShort shot - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Awesome color!!I changed my color this time to be lighter than the previous one and it was just what I wanted. I love this so much because everything I need is in the box from the color to the gloves. The coverage is great and the color is beautiful every time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love thisBeautiful colour - covers all the grey and looks vibrant and healthy. I did use olaplex conditioner which really let the shine come out. Fantastic- my family thought I went to the hairdressers to get my hair done ✔ 0 of 0 people found this review helpful. Did you? |
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Absolutely LOVE this!I've never enjoyed coloring my hair but I'm too vain to not cover the gray! :-) Store-bought products never quite gave me the results I wanted but they did cover the gray hair for a few weeks. My first order from eSalon was amazing! Just opening the box was like unwrapping a present! The packaging, the personal touches, the attention to detail (the little sticker to pin the instructions on the mirror!!) make what always felt like a chore now feel like a spa day. eSalon has filled a need I didn't even know I had! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanne - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love itThank y’all it’s perfect the same color when I was younger I’m very happy with it again thank y’all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |