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Custom Color Set
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66,866 Verified Client Reviews |
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Wrong colour match!I’ve sent to you my pic to avoid any mistakes with matching colour and it ends as a total disaster! The colour you sent to me it’s not even close! I’m absolutely not satisfied with the colour at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInez M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Yellow hair!The one thing I didn’t want was yellow hair and now I am sitting here with bright yellow hair! Going to cost me more to fix this than the hair color cost me! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Packaging of ProductWhen I opened my box color was on the developer bottle, plastic wrapping of the brush and color bottle. There had to be a small leak or someone had color on the hands when packing. The bottle label was black…so disappointing. If I could attach a picture I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - Thank you for your feedback on your color. We are so sorry to hear that your hair-color was leaking upon arrival. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did Not Cover Gray's. Not a single one.This is a formulary issue. I put gray coverage in the survey, I watched ALL the videos, read all instructions, and I'm not new to bowl and brush application. I've used another other mail order brand that covered grays. So disappointed, I love the color options, ultimately a waste of my money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Best. Hair. Color. Ever!Better than any salon or any other at home dye. It’s perfect color match every time! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Thank youNice coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJojo - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate your sharing and Happy Coloring! |
I love that everything is included!!I love that everything I need for the color I actually want comes right to my door! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Awesome!The color was perfect! I get lots of compliments on my color now. It’s shiny and bold. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracey - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
No Grey!Keeps grey at bay, greys are only the regrowth now, much better than any supermarket purchases! 0 of 0 people found this review helpful. Did you? |
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Great colorI liked the color but wanted highlights It is in progress now. I have not used the new color It is too expensive for me. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed your customized color and we cannot wait to hear your feedback on your highlights soon! We hope to continue helping you find hair perfection! |