66,754 Verified Client Reviews |
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Excellent comboLoved it. Covered stubborn grey hair perfectly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
PerfectJust the right balance for my hair. Had a slight adjustment from the last shipment and this one works for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Almost a year later!I'm embarrassed to say that I hadn't used the first order til now, almost a year later! I called to make sure it was safe. She told me it just might not come out correctly. Well I'm pleased! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Repeatedly requested a lighter shadeI am very unhappy. 3xs i requested a lighter color. The color was adjusted but i was only instructed to color my roots. My hair NEVER got any lighter. Complained multiple times!!!!! Ready to cancel my account!!!! Paid 3xs for a color i am not happy with!!!!! They claim to give you your money back if your not happy yet i cant even get someone to contact me. Dont waste your time and definafely dont waste your money Still unhappy with my color. Their guarantee is a lie. I have never got a refund of my money and my color is still not what I asked for. I am canceling my account. 1 of 1 people found this review helpful. Did you? |
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No changeDemi-permanent didn’t change my hair colour. I provided pictures and was very clear about what I wanted and have achieved that colour using a simple gloss or henna before. I was told I would need a permanent dye to get the colour I wanted even though I’ve gotten it from a gloss before, which is less strong than a Demi permanent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root reviewColor was easy to apply, covered grays well at first. However, after the first week or so, I feel like the grays were no longer covered as well and the color started to turn brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It didn't workMy hair look exactly same as before , not even cover my grey . not satisfied . 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsshija M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn't satisfied with the turn out. It was to light!Color wasn't dark enough. I wanted it to look more on the darker side brown with cinnamon tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Lets hopeI loved the Frist color then but wanted it a little bit different it was easy to charge my new color for my upcoming box and is loved the color then on my newest box its the Frist color again. I would of thought it would be my updated color but no so that's disappointing . a went and changed the color again leta hope it right 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Really beautiful hair colour and qualityI have been using for few months. I have naturally light brown hair with greys particularly around the temples which are so stubborn to colour! I received great advice from Jessika who put in my personal instructions to leave it on longer than I had previously. The results are honestly really good. Completely covered my greys and they are still covered some weeks on. My hair looks healthy and shiny and if you are in any doubt to spend less and buy from a shop off the shelf, don’t! I have used every brand on the market and Esalon produces top quality colours. 1 of 1 people found this review helpful. Did you? |