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Custom Color Set
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66,880 Verified Client Reviews |
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Good hair color, Horrible customer serviceI have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too copperyLeft my hair with tones 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PerfectionThis color was absolute perfection. My first selection was a little too dark. I sent an email with a color change and my colorist took the info and created the exact color I was looking for. My hair feels and looks so healthy and shiny. This product is excellent. I will never buy hair dye from a drugstore again. Customer service is excellent and quick to respond and react! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
colorgetting closer to the perfect color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
FabulousRecently amended my colour - great results! 0 of 0 people found this review helpful. Did you? |
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Overall great color and grey coverage!Overall great color and grey coverage! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeredith - We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Great grey coverageAmazing color, left my hair soft and shiny. Covered grey hair wonderfully. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGillian - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Its summer and hair is getting crankyI'm a very light blonde and asked for auto ship every 6 weeks. I do like the color and may need to change it up for a warmer hue for late summer. Requested to UP the developer strength from 20% to help further work on roots are showing up after 1 shampooing. One of my favorite side purchases is the MASK used once a week. Though my hair is cut into a bob - the mask treatment really gives my hair manageability, movement and shine! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Absolutely blown awayI honestly didn’t know what it I expect but it wasn’t this! My hair looks amazing and I did it all by myself. Instructions were super easy to follow and I absolutely love my color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Love the colourLove the personalised colour. Ends of hair still feels a little dry to the touch after colouring but still looks shiny. 0 of 0 people found this review helpful. Did you? |