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Custom Color Set
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66,689 Verified Client Reviews |
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color faded fastI liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through! I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
GraysI finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
What the??Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color in mindI did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled Yet again I have received another plan shipment and charged. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right! |
Canceled orderI canceled my order and I am still getting charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColor didn't turn out I followed instructions step by step and it only colored my roots now I look terrible n my hair is messed up 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Amazing!Absolutely amazing color! I really love how the hair looks afterwards as well in terms of texture - very shiny, very smooth. Really impressed. I have never achieved this color before and I tried lots of brands. 0 of 0 people found this review helpful. Did you? |
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Perfect colourThis time the colour was absolutely perfect following a colour adjustment. The whole package is a joy to use any the results are very gratifying. Thank you 0 of 0 people found this review helpful. Did you? |
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Perfect!I have been trying to get a similar color for years - this turned out amazing and light for the summer months! I used the videos to learn how to apply. Although it took some practice for the back of my head, it came out wonderfully. I also have a bit of grey and ALL of it is covered. Thank you so much!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Highly recommendAbsolutely love my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |