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Custom Color Set
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66,772 Verified Client Reviews |
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HOME SALON PERFECTION!My sister started using eSalon months ago, always getting great results-consistently. The $$ and time she saved from going to a salon, plus getting the same salon “look” convinced me to try. I just completed my second try and I am still incredibly satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiriam - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Love love love my colorI kept changing my color but I think we finally got it right. So easy to apply, just love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Damage boxWhen I open the box the developer for the ends had leaked all over in box was only a quarter left so could not do my color not enough product to cover could you send a new box of both products 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShilagh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not good to darkDo not want any more products I already sent in a complaint to dark and you could spare a little more conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Half of my hair fell outWhile doing my final rinse with the leftover color for shine in the shower, my hair just started coming out in clumps! I lost about half of the density of my hair and it continues to fall out all day every. I don’t know what to do other than discontinue use as it is directly related to this product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Buyer BewareCheck details carefully they send you out colors every month and debit your account for more than original price!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine G. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Not happy it was not purple.The color that I oder was supposed to be like a purple but it didn’t come out it came out a dark brown. I also purchased a purple to stay longer but I didn’t use it . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaloma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the colourGreat product, easy to apply, live the colour and shine. My hair looks and feels fabulous 0 of 0 people found this review helpful. Did you? |
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JUST RIGHTJust right. The customer service agent was very nice. The colorist I talked to was super. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Lots of highlightsI really like this color and the eSalon product in general. The color is very rich and results in some lovely highlight color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKat - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |