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Custom Color Set
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66,866 Verified Client Reviews |
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DisappointingI had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded fastCancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
2nd bad color set receivedThe first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens. This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor. I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grayIt did not cover any of the grays after the application. I will never purchase this product again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At first Yay, then....At first the color was beautiful and vibrant! I was amazed and in love with my new color. Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
So easyEasily applied. Clear instructions. No mess. Fabulous colour and left hair in great condition - beat it’s felt for a long while. 0 of 0 people found this review helpful. Did you? |
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No regrets!I was really hesitant to try eSalon, but wanted to try it because my hair stylist rates kept going up. Celine did an awesome job on my custom color. She changed my color for me from what I had ordered because she thought it would look better based on my picture. She's a genius! I love my new color. The quality is great and it's not turning brassy like when I get my hair done at the salon. I don't think I'm ever going back to the salon to get my hair colored again. Thank you eSalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystle - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Great MatchWas completely satisfied with the color results! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for the amazing review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love it!This is the easiest color I have ever used. The color is perfect. I don’t know how they were able to match my color so good. Thanks Esalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
So HappyIm Incredibly amazed how spot on they are everytime with my hair color its mind blowing to me im so excited to of found this company And their team is so helpful and sweet . Thankyou Esalon ☺️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |