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Custom Color Set
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66,713 Verified Client Reviews |
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Colour changeMy colour was almost the same as my natural colour but over the following weeks it turned a ginger shade which is most unpleasant & will take months to grow out. No mention of this happening was made when I purchased. I would never have used the product had I known. No warning was given. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Judith! We are so sorry to hear about your color results. Please check your emails, we got back to you to help you. |
Came out light redI did this on virgin hair with highlighted ends. Instead of medium blonde I got a light copper red on the virgin hair and something like medium-ish blonde on the tips. Problem is it looks gross- roots aren’t supposed to be warmer/lighter than the ends. I followed the instructions and did the ends last, but seeing how awful it looks on the virgin part- the majority- makes me think whoever mixed the color (Samantha) just picked the wrong color. So frustrating. I do not recommend and I’m definitely not coming back. I need to book a real salon appointment now to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKailey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Best gray hair coverage everThis product was the perfect color for me. It more than met but exceeded my expectations. This was the first time coloring my hair myself and it was an awesome experience. I absolutely love it. 1 of 3 people found this review helpful. Did you? |
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Best home coloring kit!!!After many failed box color kits, this company gives me real salon color and shine. My hair comes out evenly colored, in great condition, and the color holds without fading. 0 of 2 people found this review helpful. Did you? |
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Wrong ShadeI order a medium blonde copper color. What I got was a dark violet red color, I had to go to my hairdresser to get some of it stripped out. Would've had better luck going to Sally's and getting color from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best DIY Color !I have been coloring my hair over 25 years and have used a number of different products. They were simply Ok and washed out after only 2 weeks. ESalon is a different ball game! The color lasts longer. Better than that, the color is MY color! It matches my natural coloring, thanks to my personal ESalon colorist . I have asked for it to be adjusted over time and it has only gotten better! Yes, it is more costly than drugstore brands, but still over $100 less than in a salon. When my hair needs to be done, I don’t want to wait 2 weeks for an appointment, my kit is in my bathroom ready to go. I’ve had numerous friends wanting me to share where I get my hair colored. They can’t believe I do it at home. Once a friend asked IF my hair was colored! That’s the best compliment of all. 3 of 6 people found this review helpful. Did you? |
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Incredible presentation but mixed resultsSo, I will preface this by saying it was fully my own fault for misunderstanding what colour I'd receive based on how dark my base hair was, but it is true that I wasn't satisfied at all by it. When I contacted customer service to express this, not only were they incredibly reasonable but upheld their colour guarantee promise and listened to all of my concerns. I do intend to try this product again and will most likely review then to confirm my thoughts, but solely based on this experience I would just want to inform anyone with about medium brown hair that this shade (medium brown red copper) will be very very subtle on you. Perhaps that's what you're looking for, but I truly just wanted to have a brighter red copper shade, which is why this is 3 stars. The packaging was as beautiful and well organised as the adverts suggest, the smell of the product was much milder than box dyes I've previously used and the texture of my hair did generally feel brilliant after. If you're scared of trying, definitely do give it a go but don't feel afraid to contact them concerning exactly what you want. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJesse A. - Thanks so much for sharing your feedback with us. We're so happy to hear that you love our service and our Colour Experts could rectify this situation with a colour that will better suit your needs. We look forward to hearing more of your feedback in the future. As always, do not hesitate to contact us if you have any questions. Thanks again for choosing eSalon! |
Not as expectedDon’t like the colour and the dry feeling it gives my hair. Also not happy that Klarna is showing that a payment is due for next colour when I have paused my plan and would like it cancelled altogether 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tammy! We are sorry to hear your results are not meeting your expectations. Please check your emails, we got back to you to help you further. |
Was pretty but not what I asked forThe color wasn’t what I wanted. Was too bright and wasn’t like the pictures I added 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful Copper Red Orange Color!!Love the updated color! Thanks Mindy!! 5 of 7 people found this review helpful. Did you? |