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Custom Color Set
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67,054 Verified Client Reviews |
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DissatisfiedStill not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details. |
AwfulThe last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Amazing!So beyond pleased with my first purchase. My stylist reached out prior to making my order with a concern that my original choice was too dark given what my current shade was. They made recommendations and provided guidance. Got my kit, used it, and could not be happier with the color overall! 4 of 4 people found this review helpful. Did you? |
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Love the color!Love the color, looks so natural and I get so many compliments. 2 of 2 people found this review helpful. Did you? |
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GoodLoved the kit. The color was a bit dark. It made my hair a little dirty feeling. 0 of 0 people found this review helpful. Did you? |
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Didn’t cover my grayI asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stephanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
all over hair colorI liked the color but it left my hair a bit dry more than store bought box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Great colorGreat color except the grey roots were copper and the rest mahogany red. Add more red to the root color so roots are not orange and the rest red and will be good. Love the mohagany reds. Colorist adjusted the color and perfect now with the dark blonde ash 0 of 0 people found this review helpful. Did you? |
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BEST HAIR EVERI love the way I get salon style color at a fraction of the COST! 3 of 3 people found this review helpful. Did you? |
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color does not stay allwasted my time and money 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Felipe, We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |