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Custom Color Set
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66,793 Verified Client Reviews |
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First time in 25 years my husband has commented on my hair color.The first time in 44 years of coloring my hair that I actually love the color. First time in 25 years my husband has said anything about the color, much less how nice it looks on me. eSalon you nailed it, thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for your feedback, and we are so thrilled and excited to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
So easy to useThis is the best at home hair color product I have ever used. The price has gone up over the years, but it is still competitive for what you get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCorrina - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Stunning Color!Absolutely Beautiful color- Got 5 compliments today!!!! Love it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Absolutely loveI signed up to the plan last month because I was searching for a dye that would cover my grey for longer and this company popped up. I absolutely LOVE! the colour. My grey is still coming through a bit but after emailing them and getting a very quick reply to my email they are going to tweak it. I can’t believe how quickly they responded, it was within 10 minutes. I’m in the uk and it’s 11pm at night. 0 of 0 people found this review helpful. Did you? |
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Everything was thought of!This kit is packaged so perfectly for everything you might need to color your hair! My color was the perfect shade, which I was a little worried about since it was made for me without seeing me and no face to face communication. But it was just right! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your eSalon experience! We look forward to the next opportunity to delight you! |
DisappointingI had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded fastCancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
2nd bad color set receivedThe first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens. This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor. I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grayIt did not cover any of the grays after the application. I will never purchase this product again . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
At first Yay, then....At first the color was beautiful and vibrant! I was amazed and in love with my new color. Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |