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Custom Color Set
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66,793 Verified Client Reviews |
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Doesn't work on greyI just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover any grays, color washed down the drain.I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Perfect!This is my third set now, and love my custom colour. I was a bit too cautious with my first colour, but after giving feedback to the team my formula was tweaked & now it’s perfect. I love love everything from the packaging to the detailed, custom instructions and especially pesky grey coverage - highly recommend 0 of 0 people found this review helpful. Did you? |
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ColorReally like the results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love love love itGreat colour Hair feels great! 0 of 0 people found this review helpful. Did you? |
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Like your colors.Good color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - Thanks so much for your feedback! We are so happy to hear that you love your customized eSalon color! We appreciate you sharing, and Happy Coloring! |
Love it!Perfect color. Was exactly what I was looking for. Minimal fade. Not brassy at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
new color looks greatI love the lighter color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Love the colorIt last for at least 7 was, but the gray on my temples wash out after about 2 was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Needed more dyeUnfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |