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AllergicColor was just what I wanted but I must be allergic to one of the chemicals because I broke out severely on my face and scalp. I have decided I cannot use you products. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Love the colorI love the color but the color did get all my grays Also I really loved the way my hair color was even from top to ends I’ve tried this color before through other products and my roots always came out lighter Will order again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlga - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Color had leaked during shipping. I am unable to color my hair.I have never had this problem before when I have received orders from you. My September order had leaked the color in the box and I am unable to color my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
why is it so different from the last 2 times????this recent hair color is NOT the same as the last 2. I did not ask for adjustments, so why is it so light? It did not cover any grays, and it was not as dark as it usually is! Why does this keep happening? I do not believe you guys stick to the same formula...My hair DOES NOT look like it was even touched up or colored this time. I feel like I am paying 40$ for absolutely nothing! Either you guys are running some kind of scam, b/c I do not understand why, once I like the color and want it to stay the same, it suddenly gets screwed up??!! This is happening too often, very unhappy about the color and the wasted $$$$$ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Dark BlondeI have always been a dark blood I just have some gray, this color made my hair look dull. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Moved to U.K. a year ago from America.Moved to U.K. a year ago from America. Had hit and miss purchasing color from different stores ..I have colored my hair at home for several years so thought still would do this here as well.... They just didn't seem to do well..not quite right.. and then I saw this on my FB feed eSalon... I never have trusted adverts very much that scroll by...but this time I thought something seems better about this advert...I am SO GLAD I decided to purchase!!! This is the place to get your color for Sure!!! They absolutely are thorough.. attention to detail..and The color is beautiful ❣️. Thank you eSalon for taking away that stress and hesitancy of colouring my hair! And saving me a ton of money as well!!! I am an extremely satisfied purchaser!!! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Quality hair dye, great colour and shineI was really pleased with my order. The colour provided covered all greys and has left my hair feeling healthy and shiny 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Lovely colorGreat color. New favorite! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. We look forward to blending your next color soon! |
My happinessI have already purchased and used this months order and I loved it! Everything went on smoothly and turned out wonderful, I am happy! Pam 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized eSalon color! We look forward to the next opportunity to delight you! |
Amazing ResultsIt has been so hard to find this color in just a box dye at the store. This is exactly the color I have been wanting. Thank you so much. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! We love being able to help our clients achieve beautiful, salon-quality results at home. We appreciate you sharing! |