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Custom Color Set
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66,793 Verified Client Reviews |
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Color changeI asked my colorist to revise my color to cover my grays better and give me a less reddish tone. YES, she nailed it! Love my color so much! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Loved the color!I originally picked a color that was too dark (for some reason, that is just how I saw my hair lol). They picked one more appropriate for me, and I appreciated it VERY much! I would've looked ridiculous if I had received the color I picked for myself. Thank you so much! ^.^ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Absolutely beautifulThe color came out so rich and beautiful. I got so many compliments. The highlights and tones were ample and the light bounced off and reflected so well. I am happy with my choice and have given your info to several people who I know will be contacting you in the near future. Congrats on another happy customer!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Leftovers exploded - red all over my bathroom - looks like a crime sceneI cannot believe I am not seeing this here as it happened to me twice (I have only used twice). I don't like to use the whole bottle since I have short hair. I mistakenly put the top back on the mixed chemicals I didn't use and staged the leftovers to throw away but before taking it to the trash heard a hissing sound in my bedroom to luckily discover it before it blew up all over (only some started seeping out on the box or else it honestly would have blown up red over my whole bedroom). Round #2 being smarter I didn't put the cap on but did place a tissue on top so it wouldn't spill. Came back to the bathroom with it exploded again all over my bathroom. Countertop and cabinet of vanity looks like a crime scene. Won't come off (not kidding, just finished bathroom reno last month). Look, I get that I didn't use the whole bottle like it says but how is this not noted anywhere in the instructions?!?!? The slightest reference may be in step #2 when it says "this is important, don't skip, lather the remaining bottle before rinsing". I thought that was for the color to hold not to avoid an explosion that permanently ruined my bathroom. Product was otherwise fine - I think it left my hair softer than your traditional box color from CVS but obvs not ever using again. How do I cancel? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my order and future ordersI asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge. Thankyou Kathy Rogers 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Disappointing OutcomeThis is the third time I have used E Salon hair color...my best color outcome was my very first color...the second came out fairly well, but color did not stay well. This last one was very disappointing, not much of a change in color, even though I requested lighter shade, and lacking the lustre...I think that I am going to take a break for a while and maybe come back later in the year...Thank You, Dianne G 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Totally different color than last time!Not sure what happened but this color is totally different than last time. It is orange not golden. I'm going to my hair dresser to try and get it fixed. I will probably cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerii - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changes to colourI asked my colourist to make a change to my colour and she did a perfect job! 0 of 0 people found this review helpful. Did you? |
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I’m impressedI’m impressed with my custom color, first try and it’s perfect, thank you Crystella L. I have lots a gray and the coverage was on the money, the color is beautiful and the color evened out the different shades of color I had on my hair, I couldn’t be more happier. I will continue with eSalon, I definitely recommend them. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, and your smooth results! We appreciate you sharing and Happy Coloring! |
Just what I was looking for!This hair color system was so easy from beginning to end. The questions that are asked to get your perfect color are just right. I love my color, it was easy to apply and made my hair so healthy and shiny! Don't hesitate if you are unsure! You won't be disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |