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Custom Color Set
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66,818 Verified Client Reviews |
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Not suitableThe color and toner was too strong, didn't use it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean C. - We truly appreciate your feedback. At eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still Too DarkRequested a lighter brown. However, darkness was about the same. In addition, there seem to be too much mahogany. Maybe more copper is needed?? Was hoping for a summer look 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wouldn’t use anything elseI’ve tried many different hair dyes over the years but this is simply the best, covers greys perfectly and the instructions if you follow them work perfectly and you really do get salon looking locks 0 of 0 people found this review helpful. Did you? |
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Love it!Makes my hair look beautiful , and so easy to use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay -Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Color during covid timesLets face it we have all become our own hairdressers during covid and I've been coloring my own hair . I have to say eSalon products make it as easy as possible and the color is gentle and does not burn my head like store bought or even sometimes hair salon color. ITs gentle and leaves my hair a beautiful color. I would say the color may not last as long as salon color but it fades a beautiful shade (and im auburn and know reds fade quickest) but its always a lovely shade. Thanks for a really good produce and easy instructions and ease of ordering! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Darkest Brown - back to my exotic self after horrible highlightsThis color - darkest brown is stunning & natural. I had neutralizer added to keep the red undertones at bay...worked perfectly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Just What I WantedThis is the best color ever. It's exactly my color before the grey took over. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We're thrilled to hear that you're enjoying your custom blended hair color. We look forward to our next opportunity to delight you! |
Pink!!Instead of a slightly reddish medium blond, it is bright pink!!!! So much work went into getting rid of it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYelena - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Supposed to be dark brown, left with black hair! update: after 3 weeks brownUpdate: After three weeks the colour is at it is supposed to be. It is not fading down, so I suppose it is a good dye. The company did offer me return of money and also send me a treating mask. I will not risk again, but overall the product is not as bad as I thought at first time. I bought the dark brown kit. I did everything as I was supposed to do. Unfortunately, my hair isn't brown at all. They are almost black on the tip, with a reddish undertone, and at the end, they are jet black! I did consult with the salon colourist, she suggested that I need to wait few weeks, the colour will wash, also can buy colour removal or go-to salon. I must go to the salon as I cannot walk with two colour hair! I feel really bad. She also said that the next order will be free. No next order for me. Don't want to get another yet black hair! Overall, I must say that the box looked really great, but it doesn't change anything. Now I will have to spend £200 on colour removal and new colouring in the salon . Do not buy it. 0 of 0 people found this review helpful. Did you? |
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Nice color but didn’t color my greysThe color was nice, but I would of liked the color to appear a bit lighter. A few days after coloring I noticed my grey/white hairs did not pick up any of the dye. This was very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMabel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |