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Custom Color Set
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66,844 Verified Client Reviews |
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It’s niceWould like it a little lighter, but still a pretty color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Dislike colorI ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color SetStill need more Red. Dull. Need highlights to jazz it up! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorI asked for lighter brown. What I got was dark. Much darker than my current color. My roots look awful. I'm going to have to get it fixed at a salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I like the colorBut I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Not pleased with my last colorMy last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Well Organized and Easy to Use, Sufficient product amountThe color set I received was more than sufficient for my 18 inch length hair. My color however, was a little too dark from my natural color. The quality seemed very good however, after about 1 month of washing my greys are starting to show. I usually get a fully 6-8 weeks with my salon color given I wash maximum 2x per week. The gloss is good and the hair follicle seems happier with the color imbedded. Worth a try and knowing adjustments can be made is a great option. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Black and dullMorning I did my hair colour on Friday, as per the instructions, however it came out very dark closer to black than brown and it looks dull and dry. I have put a treatment on Sunday night with the hopes of it bringing some life to my hair but its still looks over-processed and not at all like the natural brown of the first set. is there any way to get it lighter and more natural looking? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElichè L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Best DIY coloring setThis was first time to colored my hair by myself. I made a mess in my bathroom sink lol. However the color covered my grays and brought life to my hair. After my hair dried I did not see the change. I notice a more balance to my hair in a day or two. I’m looking forward to doing this again and I will cover my sink with an old towel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color! We look forward to the next opportunity to delight you! |
this is the best hair colour I've used and I've used a LOT!I used my colour this morning, Saturday, I only ordered it on wednesday! It was easy to apply and has successfully blended in the few grey strands and the orangey hue that a shop bought colour had given my hair. I now have shiny light brown hair, I will definitely continue to use my custom colour. 0 of 0 people found this review helpful. Did you? |