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Color Set
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66,866 Verificado Comentarios de clientes |
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The color is too darkThe color is too dark and does not seem to last long. Even though I use color safe shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor Customer Service AND it expires QUICKLY - things GROW in the bottle!I've been a customer for 7 years but NO MORE. Never had an issue but I was on recurring shipments so I had hair colors coming faster than I was using them. In a nutshell, after 4 months, I went to use my last one on my counter, and it was growing gross stuff IN THE BOTTLE! I was going to toss it out, but wanted to send an email - if anyone can relate, I work 2 businesses so working around the clock and never get time off, but I finally sent an email to tell them and show them the pictures. Instead of coming back that they're sorry that happened, and telling me that I can't have it exposed to any "elements" (but it was always on my counter, so no temp influx) that they "are happy to confirm it's over 6 months so to throw it out" - sort of like "hot potato, it's not my problem", but everyone, you have to see the pictures - completely gross!!! Anyhow, it's not about a $30 order, it's about the poor customer service AND that the STANDARD time for hair color (that you can expect it's good) is THREE YEARS - Google it and you will see. Since then, they've ADDED to their FAQ that it expires in 6 months - convenient. Regardless, I would seriously consider using another color where things are NOT growing in bottle - you're putting that on your hair! I'll dispute the charge with my credit card company so again, it's not over $30, it's very, very poor customer service. Read other reviews online and you will see - HERE they can somewhat control reviews - on other sites they can't....think about that... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Faded Pink MessMy reference photo I sent to esalon’s email was of a beautiful ginger beer colour. The colour I received turned my natural level 8 blonde hair into a faded looking dark pink mess. Not even the slightest bit close to what I had asked for. Very unhappy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great Gray CoverageOMG! The color is perfect, and I was covering a lot of grays. I will definitely be a life long customer. 17 de 17 personas encontraron este comentario útil. ¿Y tú? |
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Like it so far.I’ve only tried my color change once and it seems to be the correct shade. Appreciate my color team. They are awesome. 13 de 13 personas encontraron este comentario útil. ¿Y tú? |
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Happy enough but won’t use againThe packaging was great and I liked the way it was thought out and easy to use. Stain remover worked way better than I thought it would. My color came out almost perfectly hued to what I wanted. I got the 0 ammonia so what was surprising to me was how much hair I lost in the rinse process before shampooing. It was literally about 4 times what I’d usually lose in a shower to the point where I was paranoid I’d have a bald spot or something. I left it on for 35 min and I’ve been dying my hair for 26 years with harsher stuff than this so it was surprising and maybe fine but just scared me enough I won’t be reordering. The shampoo I got was awesome and foamed up beautifully. My hair was super soft the next day but I did follow up the shampoo/conditioner with heavy K18 mask because of all the hair loss so not sure if that was from k18 or conditioner or a combo. Either way I was happy with the result but feel better off returning to my trusted salon. 21 de 23 personas encontraron este comentario útil. ¿Y tú? |
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Désire résilier abonnementJe pense qu’un moment il faut accepter le vieillissement des cheveux et avec l’âge…désolée je vous demande de ne plus m’envoyer de coloration désormais, je vous remercie. Cordialement Mme Marie-Christine PHAM 5 de 7 personas encontraron este comentario útil. ¿Y tú? |
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PerfectThe color I was sent is just perfect for me and I've received a lot of compliments! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Wrong colorY'all since the wrong color not once but twice now my hair is totally messed up I want to cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Debbie - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Exactly what I get at the salonIt was perfect match to what I normally get done at the salon 💜💜💜 2 de 2 personas encontraron este comentario útil. ¿Y tú? |