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Custom Color Set
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66,713 Verified Client Reviews |
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Wrong colourI love the actual brown however I specifically said that my hair takes to red tones and wanted that counteracted yet my hair has now become very red which was the exact opposite of what I wanted. This makes me a lot more unsure of this company. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Ella! We are sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further. |
AwfulNot only was my color way too dark, they wouldn't even fix it. I just got an email stating I didn't send pic so they cannot help. I did send a pic and still received ZERO HELP! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelinda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very happy - Best hair dye out there!I’m honestly so impressed with this product and will be continuing to use from now on. I spent fortunes in a hairdresser recently to darken my brunette hair and it sadly just didn’t last. You geniuses at Esalon have created something of such excellent quality, long lasting and just what I was looking for. I adore the colour and the softness and shine it’s given my hair. I really appreciated the advice from Lucia in your Colour Care Team, who kindly and wisely advised me not to go too dark too soon. You were so right. Thank you so much! Xx 9 of 11 people found this review helpful. Did you? |
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Best custom color set!I've been a customer since 2013! I love their custom color and the other products I've tried. 6 of 9 people found this review helpful. Did you? |
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My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
High hopesCovers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you. |
Fiery dark red resultI normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't workI purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI like the product but needed a blonder look 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGypsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nailed the color!The color made and sent was perfect. My hair feels glossy, and fresh and the color is super rich. 5 of 7 people found this review helpful. Did you? |