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Custom Color Set
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66,689 Verified Client Reviews |
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Nice colour, not so good for grey coverageThe colour is lovely but unfortunately my greys still show. I followed the instructions and coated the areas that needed it. I will go back to box dye, cheaper and covers my grey! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Michelle! We are so sorry to hear your greys are not fully covered. Please check your emails, we got back to you to help you further. |
Too darkColor ended up a lot darker than planned 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
ScamIt did not color my hair and I did everything step by step. Wow just wow 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pleasantly surprisedI love the color made for me, the cute packaging & easy to follow instructions! I look & feel like I’ve been to a salon but without the salon prices! 6 of 9 people found this review helpful. Did you? |
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Waste of timeFirst box I had the colour came out way too dark. That was May this year. Ok, no biggie I thought. They have free colour adjustment. So that's what I did, I asked for more copper, lighter shade. Less brown, earthy, more vibrant. Simple enough, right? Except I waited 5, YES FIVE, months for that "colour correction" set. I just did it today. Nothing's changed. They literally sent me the same stuff as before. I haven't coloured my hair in between, to be able to certainly get the colour I wanted. Yup, not going to happen apparently. I'm going to box colour. Smells more of ammonia, but at least I don't have to wait 5 months and come out with a wrong colour. Gingers beware! Unless you want your hair brown. Then you are in the right place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Klaudia! We are truly sorry to hear the reformulation took so long and didn't the color didn't change. Please check your emails, we got back to you to help you further. |
Not the color I wanted.I was wanting to go from dark brown to black and it never went black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNaomy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really goodThe coloring was perfect and smells really good, I was very happy with the outcome. 6 of 8 people found this review helpful. Did you? |
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Custom colorThe color is perfect but for the price the color should last longer! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Poor grey coverageI was very disappointed with the grey coverage of this permanent color. Color performed more like a semipermanent rather than permanent which I selected to ensure grey coverage. This product covered only about 25% of my grey with the other 75% transparent and clearly visible. The color was ash, however, the ash tone is not present the color was a copper/redish tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ExcellentExactly what I asked for. Easy to use, color is perfect! 3 of 7 people found this review helpful. Did you? |