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Custom Color Set
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66,880 Verified Client Reviews |
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Meh, lots of room for improvement!I'm honestly not impressed or happy with my order. It's just ok honestly. It's like box dye that you'd get from Walmart, but in fancier packaging with your name on it and a "customized color". I suppose they came pretty close to the color I requested BUT I don't like how coppery the color is. I've never been able to find a dye that matches my natural strawberry blonde hair, so I gave this a chance and got the same fake, copper looking result as any other reddish box dye hair color. I wasn't seeking a different hair color. I only wanted to dye my grays, but now my entire head (moreso my roots) have that bright copper/orange color that is noticeably fake and unnatural looking. If you're a ginger like me, then you know what I'm referring to. For whatever reason our hair color is hard to replicate. Red hair dyes never turn out looking natural afterwards whether you're a natural redhead or not. This dye is no exception unfortunately. I guess my expectations were a little higher because Brad Mondo recommended it in one of his videos, but I'm sad to report he let me down on this one. I will say that the color is consistent as far as the shade goes. It is the same color all over (roots, mids and ends) BUT there are 2 patches/streaks of hair that didn't take the color on the top, back, center section of my head and I'm not sure why. I'm 99% positive it wasn't my fault because I was very meticulous and had help with it. My hair was completely saturated with dye all over. I know for a fact that no spots were missed and I didn't have any other products in my hair either. I washed it 2 days prior to coloring it because it's never a good idea to dye freshly washed hair, but also not good to dye dirty hair either. There was nothing in my hair. No leave-in products, no detangler. I just shampooed/conditioned it and let it air dry, then dyed it 2 days later. So I'm not exactly sure what went wrong but I'm pretty disappointed with the coppery shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not for meIt's only been 2 weeks since I initially colored, I thought I was going to get better gray coverage or at least better, long lasting coverage. Not at all. The color wasn't rich enough. The black isn't as black as box shelf coloring. 2 weeks later I was and now my roots have turned a golden brown color NO WHERE near my original color. I'm not impressed. I will not be purchasing future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the same as the first boxDid not cover roots or gray at all. Also was a different color than the first shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittny - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I give eSalon A+++I have to admit after my first order I had serious doubts. My color was all wrong. I decided to give it another try and send in a picture of the color I wanted. I am so happy I gave it another shot because the color was spot on!! I couldn’t be happier. They really do go above n beyond. I had explained how my hair was so fried from the store bought coloring kits. Today my hair is so soft and shiny. You’d never know how bad it was 3 months ago Thank you eSalon!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarnie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
AwesomeThe third time was a charm and I’m VERY picky. My stylist nailed it now and I love your products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Easy and AccurateThe questionnaire was comprehensive but simple to complete, the colour recommended to me was exactly what I was looking for. Application was a breeze (although I did get help with the back of my head as I was too nervous to attempt on my own) and the colour is vibrant and blended into my roots perfectly! Being in lockdown means that I don't have access to my regular hairdresser, but eSalon made doing my own hair easy and affordable! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
Terrible ExperienceOn learning that my next color shipment is being prepared I thought I should first try to apply the coloring kit received a few weeks ago. My experience was an absolute disaster and I wasn't able to follow the step by step instruction. After applying approximately half of the bottle for roots and touch up, I noticed that the remainder mixture in the bottle applicator was foaming and oozing out of the bottle uncontrollably. Realizing that the liquid might stain the counter top, I thought my best option was to complete the process in the shower without further delay and basically forced water into the applicator and massaged my hair without waiting the 30 minutes as suggested. I, of course, can't comment if the color selected was a good fit for me but this "do it yourself" coloring is far too messy and no amount of savings would be worth it. I am also annoyed that canceling future shipment can only be done by calling eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
If you have white roots, this may not work for you.Hello, I received my color kit a month ago and decided to use it yesterday. I put on the cape and followed the instructions. I expected to see at least partial improvement in my inch long white roots at the scalp. I applied the color and waited the full time and then some. I am very disappointed that a company so highly touted as the next best thing to having a professional hair coloring session sadly, for me, was not. It did not work, Credit is due me, I dried my hair and reapplied my hair powder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect color productPerfect color match to my professionally colored hair color. Easy process for root touch-up, saving me time and money in the salon! I love the sample of the new scents available to customize the Aura products! Wish that could be used in the Custom Color Set as well--that would be awesome! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Paula MI was so happy, with, the service that, I, received, fr eSalon. Best ever!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |