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Custom Color Set
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66,844 Verified Client Reviews |
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Nice colour but seriously damaged my hairInitially I loved the colour but somehow after using this brand my hair became dry and started to break. I’m really upset because I hoped for salon like quality not over the counter dye box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagdalena R.- Thank you for taking the time to share your feedback with us.! We are sorry to hear you have been experiencing hair damage since using our hair color. This is a very unusual reaction. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn't cover my greysI tried 3 times and still didn't get grey coverage. Took your advise and everything. You also have a 100% satisfaction but no one ever reached out to me granted I emailed with my issues 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrooklyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
What happened?! See new After photos attached 8-25-2021I had written detailed notes about Color Goals (Medium Blonde (Cool Beige)), my skin tone, hair texture and tendency to come up red and included multiple photos. I was expecting a mix that was predominantly ash with far less gold. The resulting color on the 5-6 inches of virgin hair from the crown down came up very red and the overall color clearly appears distinctly Auburn. It completely clashes with my fair neutral/slightly cool skin tone so I'm very disappointed. I even tried the purple Tint Rinse to help counteract the red but it did little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I hated this color.I hated this color. It did not apply even to my hair. My hair was soaked with hair dye. There was not a strand untouched. The color is nothing like what I requested. I hate my hair now :( I was really looking forward to this color :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCory - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
JUST RIGHT ✅The little change I asked for was perfect!! Thank you, eSalon Team!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Color changeI recently had my initial color tweaked by your team and I love it ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
Covered my gray!!!This round of hair color was perfect. Covered my gray and looks just like my natural color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love my colourIt’s like having a colourist in your home. The nailed the colour the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsInes - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
In love with it!deliver fast, the specialized packaging was a lovely surprise, the product is high quality. I love that it smells nice and is fairly simple to apply. But most importantly the color is beautiful and it makes my hair feels so healthy. IN LOVE and will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Just right!I love the slightly adjusted hair color with just a touch more copper. It really came out beautiful. I think this is the mix!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |