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Custom Color Set
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66,689 Verified Client Reviews |
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Best custom color set!I've been a customer since 2013! I love their custom color and the other products I've tried. 6 of 9 people found this review helpful. Did you? |
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My hair did not hold the colorI like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsTamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
High hopesCovers greys well but the colour faded quickly and was much darker than requested. It is difficult to maintain copper, but I expected a better lasting colour. I sent a request to change my colour as it was more red/brown than copper on my hair colour (even though I had sent photos of my hair colour prior); however, my account does not show any adjustments have been made to my colour and the next batch is on its way. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Tara! We are so sorry to hear your color hasn't met your expectations, and you've not seen any changes done online. Please check your emails, we got back to you to help you. |
Fiery dark red resultI normally use ammonia free hair dye like Herbatint or Naturlique. I decided to try esalon as colours look vibrant. The dye smells like ammonia-containing, damaged my hair and turned red, needed to colour with a different brand to be able to go out. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Christine! We are so sorry to hear the hair dye hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Doesn't workI purchased this off Instagram, I should have known better, but thought I would give it a try. I followed the directions, applied to my roots, and even though it went on very dark and I was worried, it did absolutely nothing to my hair. A huge waste of my time and money. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsValori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI like the product but needed a blonder look 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGypsy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nailed the color!The color made and sent was perfect. My hair feels glossy, and fresh and the color is super rich. 5 of 7 people found this review helpful. Did you? |
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Easy to useReally good instructions. And easy to mix up. 4 of 6 people found this review helpful. Did you? |
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Great productThis was refused by TRUST PILOT!??? What gives?? Thanks for your review! eSalon Add photo This review has been removed.Read less This review was removed for breaching Trustpilot’s Guidelines for Reviewers. We use a strong combination of dedicated people and clever technology to safeguard our platform and detect suspicious reviews. Consumer 0 reviews US Rated 5 out of 5 stars 5 hours ago Review removed I’m seeing crazy reviews and can’t understand?? I’m seeing crazy reviews! I’ve been using esalon for 10 yrs 4 mos. The first time I used it and went to have my hair cut a few days later. He’s Italian born and trained from about age 16-17.He’d been in the USA for 50 yrs at that point. I made the comment that I’d changed my color. He said he noticed this when he started washing and cutting my hair that day. It was for the BEST! Previously I’d been using L’Oreal buying 2 of 1 color and 1 of another to make my own color. I’d mix them, use one and then the next 2 boxes over the next 2 colors. I am now pretty much white. I can see my white part and needing to do my color once a month. I’m now dark blonde from esalon. My hair dresser now says looks more medium blonde. I’ve gotten more used to being blonde as I was as a child. My blonde is NOT a screaming hey look! I’m blonde. It looks very natural. I’ve been told that the color is good for me. I’d been darker when I started out. As I’ve aged young 70’s now, I’ve had to adjust as it wouldn’t hold the darker color. However as you age, I think you look better with hair color but a lighter shade that doesn’t conflict with your skin. I’m VERY happy with esalon. Can’t understand these terrible stories? Date of experience: October 07, 2024 0 of 0 people found this review helpful. Did you? |
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1 bottle colour+1 bottle developer was not enoughHi there, I very much like the result, but I would like to mention that in my second order (having a subscription at the moment) you only sent me x1 bottle colour and x1 bottle developer. Whereas, in the first order I had two of each. The dye mixture was too little to cover all of my hair. Hence, there are a few colour differences in the end result. I thought you would continue sending x2 bottles of each.. No? 0 of 1 people found this review helpful. Did you? |