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Color Set
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66,844 Verificado Comentarios de clientes |
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I had no gray hair, My hair was natural dark blonde, color kit turned it orangeI spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wow !I look love the colour and the fact that you can stop at anytime, no pressure, change delivery date and even get some one to chat about your perfect colour !! You get the personal touch with the packaging..it's easy to apply with wipes before the colour after the colour and 2 pairs of gloves 🧤 I've been dying my hair for 25 years and to have a colour mixed just for me is amazing.. Thankyou. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Everything Went WrongI was so excited to finally color my hair with Esalon as it was a custom color formulated especially for me! I even sent pics of my hair so what could go wrong? Well, everything did. I am a natural blonde turning gray with natural and added highlights. I go to a salon to highlight my hair 2 to 3 times a year and have only used Claroil Perfect 10 at home to cover my greys in between my highlights. Perfect 10 left my hair incredibly soft and shiny and accented my highlights. Sadly it was discontinued and I was hoping Esalon would take its place. As soon as I finished my first 20 minutes of coloring I could see my hair getting darker but I still hoped for the best. After I rinsed my color and used the enclosed shampoo and conditioner, my fine hair was extremely dry and impossible to comb out. I then rewet my hair and applied a deep conditioner for 15 minutes which helped comb out my tangles and restored some softness. I literally burst out in tears when I dried my hair. The color was not what I expected at all. It was the darkest shade that my hair has ever been and the color is now somewhere between dark extreme ash blonde and light extreme ash brown with orangey tones; it's horrible! My hair was one of my finest feature and every time I look in the mirror I get extremely upset. This whole ordeal was devastating and I do not know how I am going to get through the holidays as a quasi-brunette. Will my friends and family even recognize me as when I look in the mirror , I don't. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Linda - We truly appreciate your feedback and are so sorry to hear about your results and overall experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color set has worked well but your light set was a disasterplease recommend a product that will repair my hair ruined by the light set. I currently have lost confidence in your other products and also in your service since you have not refunded me for the devastating impacts of the light set. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My reviewI really wasn't satisfied with the color last time, and it didn't adhere, if that's the correct word, to my grays, but I'm going to give it another try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sharon - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not impressedFor the price - the gloves are flimsy and the color blends thru - they give you 2 pair because they fall apart- the color washes out quickly - the color is great but this is just too much $$ for what I received - I've been coloring my hair for over 30 years and this product is far from the best 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEllen - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I love my hair !I usually don’t make reviews but I love my hair. I cannot afford the salon anymore and was sick of ruining my hair with drugstore color. I change my hair up a lot. Esalon has been so helpful in formulating exactly what I want. They have even been able to tell me when something will not work for me. My hair has never been healthier and I love the color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Fabulous colourThe colour comes in a beautiful box with everything you need.excellent instructions. Fantastic rich colour. I got a semi permanent and I love how it made my hair shine and it felt soft. I can’t wait for my next order to come . If you ever have a problem you can phone and speak to a real person who are very helpful and very knowledgeable. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair ColorThe color was changed to a bright red, this was not originally selected. Made my hair more red then what it was naturally. Was looking for a warmer color for winter, did not like that tech changed it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJade - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help! |
AwfulAwful grey was showing in 10 days!!!!! Followed instructions exactly. Will not be purchasing again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Margaret - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |