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Custom Color Set
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66,866 Verified Client Reviews |
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Extremely disappointedThe last dye I received was too light. I think it was mixed wrong. My roots ended up light brown instead of dark brown to match the rest of my hair. I had to buy hair dye from a beauty supply to fix it. Need better gray coverage. My grays will reappear after the second wash after dying with this dye. I have mentioned this before and no improvements have been made. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t work for meI heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all. The smell is very intense too so i will be canceling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
This site will not allow me to cancelCannot cancel my order...follow listed direction and wont work. This is some BS 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible flat chalky grocery store colorWowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
FadingThis color appears to be fading and it is not as dark as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Member since 2014Best at home salon hair care ever 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristi - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
ColorLove my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your personalized color! We look forward to the next opportunity to delight you! |
My colorMy experience with esalon has been a very good one. The best thing I discovered online I love my color it was very easy-to-use applying was so fun and the finished look was picture perfect thanks you all have changed my life 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReneil - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
TerrificI love this product. It's not harsh and the color is excellent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! We appreciate you sharing, and Happy Coloring! |
colorperfect match so easy LOve it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We're so happy to hear that you're enjoying your customized color! We truly value your feedback and look forward to hearing from you again in the future. |