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Awful!Didn’t cover any of my gray and was so dull. Just a terrible product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Without the ends refresher my hair gets ruinedI would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
FINALLYOK, so I have about 5 different colors in my hair from coloring my new growth - greys all around the hairline and it drives me crazy. I tried to highlight to blend with my caramel color hair with golden highlights and I couldn't do it! E-salon solved my challenge in one 30 min. application - a beautiful root beer brown with golden highlights - Lovin it. Thank you, sincerely! 4 de 4 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorI get so many complements on my hair color! I was skeptical as about the quality of the color as I have always had my hair colored at a salon. This is gorgeous and WAY less expensive! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Perfect color!!I had to match the color from my old stylist. I was so happy to have found this color. It’s pretty spot on. I can ever go back to paying someone for my color. Salon grade color, easy to mix and apply! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Amazing!I tried the other guy for years. I have paid WAY too much for a colorist. This is amazing. My hair does not feel heavy or weighted down. The color is PERFECT. Thoroughly impressed 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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So messy!I'm going back to my Schwartzkopf. Way less mess, same coverage, and hair feels much healthier with the Schwartzkopf. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn’t cover greyIt’s expensive but it doesn’t cover grey 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It's been a week since it shipped and it's still in California at UPSCould find no way to contact you about my order??????? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details. |
Not what I expectedThe color did change but not to the color I expected. I wanted a darker color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |