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Custom Color Set
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66,880 Verified Client Reviews |
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Color is good but my whites are still thereI followed all the instructions, however my whites are still very much there. Some had darkened a little bit (brownish) but I could clearly see whites/grey hair. The shampoo and conditioner were very good though as it left my hair feeling silky smooth. This didn’t do it for my hair. Canceling subscription after 1st attempt. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The color was NOT what it wantedNot only was it not what I wanted it was even worse than what my hair looked like before :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Good choice for dry and color treated hairFeels smooth and free of a tangle! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Claudia, We're so happy to hear that you're enjoying your custom Light Brown (Copper)! We truly value your feedback and look forward to hearing from you again in the future. |
bestbest color treatment hair looks and feels so good after treatment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Laura, Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom Light Blonde color. We look forward to the next opportunity to delight you! |
UnsatisfiedDon't like the result! I expect ash gray it definitely redesh color! I follow the directions and didn't work well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as I ExpectedI usually love my hair color; however, this time not so much. I requested a deeper reddish/brown but it came out much more brown with very little red. The color was not as vibrant as I usually get from my order. Also, I requested more gray coverage but got even less. The color faded much faster as well. I have always been happy but was disappointed with the outcome this shipment. I have requested a color adjustment, more gray coverage, and a longer-lasting result. We shall see how this one turns out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I love my color, I'm hypoallergenic and these products do not irritate my gentleI'm hypoallergenic and these products do not irritate my gentle sensitive scalp. Thank you! Plus you got me through the hard times of COVID-19. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Love itThe adjustment made to my color was perfect!! It is exactly what I was looking for. Thank you so much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeckie - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Works just as expected but I do make 1 adjustmentI do love ESalon! I have some very resistant grey hair that grows fast therefore, going to the salon every 4 weeks is very expensive for me. I used to work in a hair salon so I have some experience with color application which has helped me. I do love the color match I have now but I do notice the color is quite faded after 6 weeks and gets quite brassy. Once I redo my color and do the suggested emulsify process, my color is good as new again. The kit has everything I need. I do leave my color on for 10 mins longer than the instructions. The instructions state 30 mins development time but I need 40 mins for full grey coverage. This might need to be stated on the instructions for others with resistant grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiamh - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
AmazingSo natural looking and shiny and they adjust the colour if you want it lighter or darker loving this would never go back to shop box dyes x 0 of 0 people found this review helpful. Did you? |