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Custom Color Set
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66,655 Verified Client Reviews |
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eSalon: World class service and products!This review is long overdue. I've been a customer of eSalon for 2 years and never had one bad experience with either the products or delivery. I've had effortless email discussions with a colorist and made color adjustments to my blend - beautiful results every time. I have also used the weekly retreat conditioner and pro toner - great! Before finding eSalon, I used off-the-shelf products, expensive in-person salons, and one other online service: trust me, eSalon beats them all! Highly recommend eSalon products and the customer service is world class. 4 of 5 people found this review helpful. Did you? |
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Great color matchThis was my first purchase for grey coverage. The color was a perfect match to my color. I sent photos and they matched perfectly. I am so very happy with results! 2 of 3 people found this review helpful. Did you? |
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Loved the colorI requested a brown color that would tone down the brassy color. The formula worked beautifully. The directions were user friendly. I loved that I could shampoo my hair. It looked great the very next day. My other hair color made my hair look oily for several days. 0 of 1 people found this review helpful. Did you? |
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Perfect match!They got it right the very first time! I went to a salon and had a terrible experience in color matching. Thought I'd try this as I researched and esalon came back with very good reviews. I was shocked that eSalon got a perfect color match the very first time I did a consult. Love the color and service. Very flattering to my natural skin tone and perfect gray coverage. Highly recommend!! 3 of 4 people found this review helpful. Did you? |
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Absolutely love itI would like to thank esalon especially Katherina 0 of 1 people found this review helpful. Did you? |
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Definitely not ash blondeTurned my roots a coppery orange. I had indicated in my order that my hair pulled red. That was either missed or not taken into consideration when compounding my formula. I did report this and customer service issued a credit for another kit. If this one meets the same results, I will go back to the $10 boxed color that gave a better result. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
did not cover my greydisappointed. This did not cover my grey 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPearl - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
New customerAbsolutely amazing colour is perfect and I genuinely could not be happier with it, I’m so impressed thanyou so much you nailed it. 5 of 6 people found this review helpful. Did you? |