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Custom Color Set
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66,934 Verified Client Reviews |
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easy to use. good resultsreasonably good color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please don't hesitate to reach out to our team if you'd like to make any adjustments before your next order. We are excited to continue working with you! |
easy and what i asked forreally liked the kit and how easy to use it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- Thank you for your feedback, and we are so thrilled to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We're excited to continue working with you! |
The colour I have always wanted!A spot-on hair colour formulated just for me - exactly the shade I wanted! It has faded a little since I dyed it, but the end result as of now is perfect. 0 of 0 people found this review helpful. Did you? |
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Still on a journey to find my natural hair colourHello, This was my 3rd colouring and even with the slightly lighter shade that was recommended, I still find it too dark. My hairdresser also strictly followed the instructions regarding the step "Blend for shine". I am not dissatisfied but I guess it's just taking us a bit longer to experiment which custom colour brings me to my natural hair. Let's call it a journey :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadia R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Product not the sameThe last two times I have used this product was very disappointing. The color left a red tint and it was adjusted. When I used the adjusted dye, it didn’t even take in the root where I started the process. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAngie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Red undertonesAwful! It's orange... and didn't cover grays at all. 1 of 1 people found this review helpful. Did you? |
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Love the color but terrible grey coverI love the color and the product it just does not at all cover all my greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No coverageLydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorNot exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
another catastrophic sessionI complained about the new dye over six months ago and cancelled the sequential orders. After thinking my complaint was heard |I resumed the order. and my hair has fallen off, my head is on fire. I do not want to continue with this chemical again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |