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Custom Color Set
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66,934 Verified Client Reviews |
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Building golden baseI like that I’m building a golden base to transition to a darker color. Thank you to my colorist and team! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kelsie, We're so happy to hear that you're enjoying your custom Dark Blonde (Natural Golden)! We truly value your feedback and look forward to hearing from you again in the future. |
Loved the color!Was initially skeptical but now I'll never go to a salon again! Loved the color this produced and will keep using! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Anusha, We’re pleased to hear that you’re enjoying your custom Medium Brown color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
I love the main colorThe main color is perfect. It matched perfectly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Angela, We're so happy to hear that you're enjoying your custom Darkest Brown! We truly value your feedback and look forward to hearing from you again in the future. |
I was OKWhat I'm looking for specifically are the all-over multi-colored facets that are in the entire color. I feel the directions that were sent to me were probably if someone was going for a more "ombre" look and that's not what I was going for. Now, the crown of my hair is much lighter than the rest of my hair, and I kinda feel it looks funny. As far as the color, I am definitely going for a more "golden" tone vs a red tone in the chocolate brown color and I still feel I have more of a red tone. :( I feel the chocolate color is spot on and more to my natural color. I don't really have any issues with gray although I'm 49. I just never really dyed my hair before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
colorSorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can never reach anyone to talk cause there's no phone number@Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDonyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
CANCELLATION OF MY ACCOUNTTO WHOM IT MAY CONCERN; I HAVE APPRECIATED THE TIME WITH E SALON BUT i HAVE GONE BACK TO MY HAIR SALON FOR NOW. IF I FIND THAT I CAN'T NO LONGER AFFORD IT, I WILL DEFINITELY ORDER MY HAIR COLOR AGAIN. THANK YOU FOR YOUR SERVICES 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Amelia, thank you for reaching out and sharing this with us! We have looked into your account and see you reached out to us via chat and your account was turned off. Let us know if you have any other questions! |
ReviewI like the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGrisel - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your customized color. We look forward to the next opportunity to delight you! |
Great experienceI was semi skeptical about this. Better quality than box color but still at home! Very pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home. We are excited to continue working with you! |
First useJust coloured my hair today and my hair is shiny looking and soft just the ends are still dry but a trim is needed. Loved it at air just looks so natural 0 of 0 people found this review helpful. Did you? |