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Custom Color Set
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66,934 Verified Client Reviews |
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Didn’t fully cover graysNot strong enough to cover my stubborn grays Did exactly as required but still not covered 🤦♀️ 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Glossy hairCovers grey and leaves hair glossy 0 of 0 people found this review helpful. Did you? |
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Bad RedNormally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong.. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe only thing that was nice, was the color was prepped. I didn't get complements about the shine. From my experience it's needing to order more products to keep the grey away when I want to be able to use product and it keeps grey away longer. I don't want to keep apply product especially after a few weeks. The other half of the problem is I had an order that I was able to get a full refund back on that I returned. Another order was sent when I tried to cancel and I couldn't get my full refund when I did previously try to cancel before shipped. I don't like the automatic sent, technically due to financial budgeting. The talk about eSalon which is why I tried it, was because it keeps greys away longer. That is not the case. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry that our color experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Easy to use and great colourUsing this product is never a hassle, and the smell isn't bad at all. I can't imagine switching back to a OTC colour again. 0 of 0 people found this review helpful. Did you? |
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Custom Color SetFor my first time ever coloring my hair, I really like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Renee, thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Gentle on curly hairI liked the formula because it was gentle on my colored hair. I am naturally curly with lots of baby fine hair that is lightened 3 levels, and this formula did not dry my hair out. I will have to figure out how to darken it a little bit since my grays don’t pick up this like color very good. I will re-ordering for sure! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Nasrin, thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Your next order will begin processing on December 20th. |
Colour not rightColour to light 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEleanor M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
BurnsIt burned my head like the entire time the dye was on. The colorist gave me exactly what i didnt want which was a coppery red. This is more ginger looking then red i hate it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nailed itGreat color for me… it looks great, a thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Izzy, We're thrilled to hear that you're enjoying your custom Soft Black color. We look forward to our next opportunity to delight you! |