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Custom Color Set
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66,903 Verified Client Reviews |
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Great colourI am very happy with the color each time I use it. So convenient and reasonably priced. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanette - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
YayI love this color. Thanks for getting it perfect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your updated color. We look forward to the next opportunity to delight you! |
Not the color I asked forI get better color from drugstore box color. And less dryness with Drugstore box color - I use an ammonia free brand. E salon really dried my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsK R. - We appreciate your feedback here at eSalon! We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colour but root and ends very differentThe colour is just like I asked for ends, but the head/roots is a much different colour. Maybe I didn't do it correctly. However I still really like it 0 of 0 people found this review helpful. Did you? |
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ColorI had perfect color when first ordering but last order not good. I liked the original and going back I see they have changed it. My hair is more brown on roots and red on ends. Very disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsdiana B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Seeing greys after 2 weeksHi, With this color order, the amount was not enough. I could not cover all my roots as I started seeing greys 2 weeks from my last color (november). I wash my hair once a week, as always. I'd like to have long lasting color and enough color for my hair. THank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHIMA K. - We’re so sorry to hear that you were unhappy with your color. Don't forget, your Color Happiness means the world to us. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not the color that was describedThe color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed outI have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Something is differentI use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends. I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that. The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOOOO!Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |