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Custom Color Set
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66,925 Verified Client Reviews |
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Have not received itIt's over a month since I placed my order and I still haven't received it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Kristen, we are sorry to hear this! We see you have reached out to us and the request was handled. |
Custom Color SetGetting easier for me to apply this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJunia - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
AwesomeNo harsh chemicals. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothea - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
New ColorI absolutely LOVE the color and the gray coverage is fantastic!! An incredible added bonus is the blinding shine of my hair! And so soft… I am extremely pleased 😊 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
ColorMy color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too lightColor is too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still fading faster than I'm used toLove the colour but within a couple of weeks it starts to fade have gone slightly darker but still having the same problem, not been in the sun was and condition with shampoo for coloured hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane R. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ConfusedSo I originally started with this company using the demi permanent color, loved it but, was experiencing mega hair fall out. So I waited two months and decided to use the permanent line, it didn’t do a good job at all covering my white hair, I waited a week to wash and the first wash the color came off my temples! Ugh! I do love the custom color it is beautiful but not strong enough to last on my hair :( I wish e salon made a two week root product just for touch ups like Madison reed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dull colorI requested to change hair color because it was lifeless in the past but they sent me the same thing again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn’t cover my greyMy first use with you didn’t cover my grey. The second time, it worked really well. This 3rd time was back to how the first one worked…. No coverage on my grey. Frustrating. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |