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Custom Color Set
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66,925 Verified Client Reviews |
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Wrong colorI ordered a light ash brown and they sent me BLACK. My hair is ruined. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not so long lastingI thought maybe it was just me, but I noticed it didn't last on my grey hairs as long either. About two weeks in my hair looked like it had faded to back to grey quite a bit. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsFrankie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverage lackingI followed instructions exactly. Lots of grays still visible. Disappointing. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
First colourMy very first time colouring my hair I'm not going to lie I was terrified It was so easy to do my hair is quiet long I watched all the video's on how to colour at home nice and easy to follow instructions. Order was beautifully presented in a pretty box can wait to colour my hair again, my hair colour covered really well (did have highlights from hairdressers) can't see them now blended in nicely. Also ask for advice if you are unsure I got a phone call to help with choosing right colour so helpful. Thank you. 64 of 70 people found this review helpful. Did you? |
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Good customer serviceUPDATE (Jan 2022): I have had good experiences with my hair color and with customer service. When I wasn’t completely satisfied with my first color formula, eSalon reached out to work with me on adjusting it and also gave me the next shipment free. I’m really liking the color now—with one adjustment, it’s more the strawberry blonde I was shooting for. I also feel my hair is healthier than it was when I was using box dye. ORIGINAL REVIEW IN FALL 2021: appreciated the nice packaging and personalization. I also liked the low price for my first order, which included a free brush and color for ends as well as for roots. The process was pretty similar to box dye. The color is ok, not as red as expected. My hair looked a bit limp after and got oily within 24 hours. The color looks pretty good. I’m just not sure I want to pay 2-3 times as much as for box dye when I am not sure the result is noticeably better. 0 of 0 people found this review helpful. Did you? |
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First color purchase turned out great!Was easier than expected coloring my hair with the premium kit. Everything needed was delivered. Gray coverage was excellent. Will reorder the custom color again. Thank you color experts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Bern, We're thrilled to hear that you're enjoying your custom color. We look forward to our next opportunity to delight you! |
GreatNatural looking color. Covers gray really well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lorilei, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Best hair colour!I haven't been to my hairstylist and sat in that uncomfortable chair in months! The colour is exactly how I like it after some modifications, I love the idea of doing my own hair from the comfort of my home when I decide to do it and I can't get it wrong. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosa - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Love the COLOR!I have been with eSalon a very long time and am very happy with their products. The color is great! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Annabel, Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon! |
Fading ColorThe color faded after the first wash and the gray was not covered 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |