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Color Set
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66,516 Verificado Comentarios de clientes |
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HAIR COLOURIT TURNED OUT DARK AND NO COPPER OR LIGHTER BITS THROUGH IT 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We apologize that your color did not include the copper tones you were expecting. Upon reviewing your profile, we see that your colorist received your comments and adjusted your formulation for your next color order for increased copper tones. Again, we’re sorry that you were unhappy with your experience and look forward to hearing your feedback on your reformulation shade. |
Hair colouringThe issue I have been having with this product is it washes out within a week. Even using your shampoo, conditioner and color stay Is this a known issue? Can anything be done when mixing the solution in your factory to make the color more permanent than a week? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We’re sorry that your hair color is fading faster than you expected. We see that your colorist has reviewed your comments and adjust your formulation and/or instructions for your current order that recently shipped. We hope this new formulation will provide longer lasting results and look forward to hearing your feedback soon. |
Copper redAll the copper red washed out in two shampoos! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re sorry that the copper tones in your formulation faded faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a shade that will deliver longer lasting results. |
Did not cover gray very well.I was not super happy with the color. I tried it because it is supposed to cover gray better, but it did not. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMerinda - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Don't recommendIt's as harsh on my hair as drug store boxed hair color and 3 times the price 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Color doesn't holdI used the product excited for the results. Total disappointment to see the coverage on my greys were light and the overall shine I had gotten from other product was missing. I followed the directions exact. Very disappointing. Will give one more try. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We're sorry to hear that your most recent formulation did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We hope to work with you to provide a color that will better suit your needs. |
Not so greatI have been a repeat customer for a couple of years. The last 2 colors - something has not been right. I have had to shampoo my hair immediately after coloring as it felt like something sticky was still in my hair and I had a hard time getting it out. Also my hair is very healthy and during the past 2 months my hair has been very dry and brittle immediately after color and drying for a bout a week. I'm not sure if you have changed your formula but something is different. Not sure if I'm willing to try again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We apologize that your February and March custom blended colors felt sticky, dry and brittle after application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for one of the colors and issued a complimentary reformulation for the second. Again, we apologize that you were unsatisfied with your experience. |
Not worth the moneyThe first shipment was ok, it honestly didn't cover the grey any better then the box dye from Walmart. But for a few extra bucks it's not bad. Then comes time to reorder. You even have to buy the tiny packet of conditioner. I will not waste my time or money anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor colorMy color washed out after two washes. Do not want any more. Thanks 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We're sorry to hear that your color results faded after two washes. Since you were dissatisfied with your results, a representative has reached out to discuss how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that provides the coverage you're looking for. |
Damaged my hairI will not be using this product, as it has damaged my hair. My hair has always been healthy but not after using this product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We’re sorry that your hair felt damaged after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |