|
Color Set
|
66,516 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Ok but previous red hair still shows throughThe hair colour was ok, but not great. I was hoping it would fully cover up the previous red/brown hair dye but it hasn't. My hair is more brown than before but still the red shows through. Also I have very thick hair and didn't have enough hair dye to fully colour my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKelly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
wasn't satisfiedI love the packaging and the color stays on a while but for some reaao the blue doesn't show, I don't see blue in my hair I only see black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJasmine- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn't cover grayThe color faded around my hairline within 3 days. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNatasha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
LongevityThe color is beautiful but the product is not holding up very long at all. After one week I could see grays again and after 2 weeks it looks like I never colored my hair at all. Very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosWhitney- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Please let us know if we can assist you further. |
The color is perfect until the 1st shampoo and it lightens up from there.Is this just haircolor that coats the hair? Or why does it fade so fast? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCheryl - We’re sorry that your color is fading faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a longer-lasting formulation. |
Color is not long lastingMy color looks good for a couple of washings, but fades out very quickly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPaula- We apologize that your most recent order did not last as long as you expected it to. We see that your colorist has reviewed your comments and adjusted the formulation and/or instructions for your hair color order accordingly. Please let us know if we can assist you further. |
Seemed great on day one; but I saw greys popping up all over after a couple daysSeemed great for a couple of days; but I saw plenty of greys popping up all over after a couple days, looking as if I missed a bunch of hair, which I know I didn't because you couldn't see them when I first did the color. The scent of doing it myself was a bit overwhelming (an ammonia like smell that burns my nostrils). I think it's tough doing it yourself while being overwhelmed with this strong scent; but I got help from my husband to get it done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLinda- We’re sorry that you were unhappy with the results of your eSalon hair color. We see that your colorist has reviewed your comments and feedback. Your Hair Color Plan is currently turned off as well. We always suggest applying your hair color in a well ventilated room to help with any overwhelming smell you may experience. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Please let us know if we can assist you further. |
Hair texture changingFor some reason my hair falls out in great clumps and my hair texture has changed since using this product?? Any one else having these issues. Thinking of going gray! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStacy- We apologize that you have been experiencing more hair hair loss than normal and the texture of your hair feels different. We want to confirm that our formulation has not changed. A representative of our Color + Care Team has just reached out to you regarding this matter to see how we can better assist you. Again, we are sorry to hear that your experience with eSalon hair color has changed. |
awful color coverageAsked for a slightly lighter brown more auburn in color. Received an awful loose product that was extremely runny and did not cover gray after first washing. Had to go out and get root touch up. Not happy. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMarion - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
4th formula and still not covering stubborn graysWhen I started coloring my hair, my grays were short but very noticeable. After 6 months they have grown so long and the color bottle for my "roots" still isn't covering my grays even though I'm running it down the whole strand. How can my hair be that repellent to every formula? Very frustrated. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMelissa- We’re sorry that you were disappointed by the gray coverage. We have reviewed your account and see that we have received your feedback and see that we have reached out to you regarding this matter. Again, we apologize that you were unhappy with your color results. |