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Color Set
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66,516 Verificado Comentarios de clientes |
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Orange finishI do not like the way that color looks it kind turns orange!!!! And make my hair soo dry 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust your color and are happy to help! We want to make sure to get your color just right. |
HorribleThis was the worst experience I ever had with coloring my hair. the stuff did not seem like a hair colour but a paint. After applying it sticked to my hair like a sticky paint that was very hard to get rid off. the shampoo provided in the pack did not help at all. I was panicking and thought I might have to cut my hair. Had to apply my own shampoo at least 5/6 times to get rid off the paint. my shower was full of a thick layered black water that was difficult to clean later on. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosS Raj- Thank you for contacting us and sharing your feedback. We apologize that your hair color left your hair with a thick residue. his feeling is most likely caused by residual color still coating your hair and/or scalp.To remove this coating, we suggest using a clarifying shampoo. We recommend Purify and Replenish Deep Cleanse Shampoo from TRESemme, available online or in your local discount store. This deep cleansing color-safe shampoo is specifically formulated to cleanse any unwanted residue from your hair, leaving it feeling fresh and clean.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we are sorry that you were dissatisfied with your experience. |
UnderwhelmingMy hair felt rough afterwards....dry and no shine. I have better results using a $6 dollar box color than I did with E-salon....grays already showing on my sides after second wash. Not happy at all...very disappointed, had high hopes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRuth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc. |
not sure what to say!I had hoped that the colour would make my hair as described (lightest blonde) but unfortunately it made my hair orange! Most disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We’re sorry that your results turned out with an unwanted orange shade. Since the color did not turn out the way you expected, we have gone ahead and refunded in the amount of the hair color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Didn't work at allI was so excited for my new color and when I was all finished and followed directions perfectly my hair didn't change at all!! It didn't take the color...that's never happened with any box color I've purchased from the store. I was so disappointed!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We apologize that you were disappointed by the results of your color application. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Liked it, but...Easy to use instructions, color looks nice, but gray coverage doesn't last very long and you are almost required to stay with your "real" hair color. I would have liked to go several shades lighter for summer, but... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color fadeDid not cover the gray well ; color faded within a week. Previous shipments worked better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosACeJ - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ColourI would like the colour to be more blonde, especially with summer coming. I find it has a bit too much red in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Thank you for sharing your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Didn't get the gray coverage that I did the first timeI was really pleased with my initial color but my second color experience seemed to fall short. I thought I was being over critical, as I think most of us can be, because after I colored it I could see gray in my roots. Then last week someone commented about my gray hair so this was a kicker for me!! Not happy with my last color! :o( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We’re sorry that you were unhappy with the gray coverage of your recent order. Since the color did not turn out the way you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to create a color formulation that will provide your desired results. |
Not for meThe first order was too light and the second order was too dark. I don't want anymore orders. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |