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Color Set
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66,793 Verificado Comentarios de clientes |
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Poor gray coverageAfter 3-4 shampoos, the roots coverage was too faded. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re sorry to hear your hair color faded after 3-4 shampoos. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Neat packageAll very neatly packed and instructions. First time user to it was very messy mot enough time to meet instructions. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Not quite what I expectedI ordered my color with expectations of color matching to the picture and description given...after application, it is much darker and not "medium brown - copper, golden" as promised. It did cover the grey, so I am okay with it, just not what I wanted. I am going to try again and see if the color can be adjusted to the right shade, because the product leaves a nice sheen and feel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Dull colourThe colour was dull and hard to wash out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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wayyyyyyyy too darkIt was darker then the last two times. I look so bad 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAllison - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Great product if you don't have stubborn graysThis is a great product, delivering rich color and keeping hair in good condition. I especially like the fact that my hair isn't dried out after coloring. My only complaint is it doesn't cover stubborn grays well. I can't seem to find any hair that does without creating dull, flat color which turns hair to straw (not this one). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ReviewThe initial color is good but it quickly fades & turns red/brassy. I am following all directions & only wash my hair about twice a week, so it is not the fault of overwashing or shampoo. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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red red redI do like it but I'm still upset that its not as red as i had wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie- Thank you for sharing your feedback with us. We want to make sure that we provide you with a color that is just right. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not for meDyed my hair 3 days ago and today my roots around my hairline and temples are showing. I know my hair is resistant to dye in that area. Also dye made my scalp itch for about 18 hrs after application. Took a Benadryl tablet to help with itching. Hair feels great. Nice and soft but due to the reaction to the dye plus the fading around the temples and hairline, I will probably not reorder. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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horribleI don't know what has happened to the quality of your product but my last 2 orders have left my hair with lots of residue and extremely dry!. I have very much enjoyed using your brand until now I'm taking a break. I'm very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly value your experience as a longstanding client and we apologize that your results were dry and still had residue. We have made no changes to our color formula, but we changed our Personalized Instructions as of 2016, most notably your Rinse Through Your Ends step in your application, which you might be more familiar with as the former Shine and Rinse step. In this step, you take your leftover mixed color into the shower after the timer goes off, and massage it in all over until it feels creamy before you rinse. This will hydrate your hair and remove residue. We hope this information is helpful and our experts are here any time to guide you through your application. |