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Custom Color Set
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66,637 Verified Client Reviews |
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ExcellentExcellent 0 of 3 people found this review helpful. Did you? |
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Great colour easy applicationGreat colour Good product Easy application 0 of 3 people found this review helpful. Did you? |
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So disappointedDoesn't cover gray at all... 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel all ordersCancel all orders. I'm sending back the last order, didn't asked for it. I followed all instructions, didn't work on my hair. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLotogatasi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Oozing colorWhile I was applying the color to my hair the bottle got really warm and started oozing out of the bottle on its own. When I rinsed The color as directed the color did not take to my hair. Called customer service on 11/20/2024 and was kept on hold for 10 mins and then was told their offices were currently closed. Opened chat and explained the situation and was told a confirmation for a free replacement had been emailed, however, the confirmation email only stated that my 'question' would be forwarded to the colorist. I don't have a question. I would like the defective product that I paid for to be replaced. My chat specialist then told me to contact the customer service number that had told me their offices were closed. I explained that I had already gone that route and their offices stated that they were currently closed. This is a simple fix. Be honest. Don't patronize your clients. Stand by your product. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color, still see graysI love the darkest brown but the grays persist. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElle - We’re sorry that you were unhappy with the results of your recent order. We see that you've left a note for your colorist. Your comments will be reviewed before your next color order is formulated, so we can deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Loved thisReally good products now my favourite hair dye 8 of 13 people found this review helpful. Did you? |
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AmazedI really like the colour and the formula and my hair loved it. Looks healthy and shiny and soft. The delivery was slightly delayed but the representative and stylist were very polite. 👍🏻 10/10 would recommend 😊 5 of 9 people found this review helpful. Did you? |
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Easy applying!Easy steps! Had no issues at all. Brilliant colour!!! 5 of 9 people found this review helpful. Did you? |
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Naturally fabulousHi, I’ve waited until I got back from holiday to home colour my hair needing grey coverage. What an awesome easy process! Beautiful coverage & gorgeous results. I’m a very happy chic, perfect. Thanku you really know what your doing!!💕💕💕 4 of 8 people found this review helpful. Did you? |