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Custom Color Set
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66,713 Verified Client Reviews |
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Color Made Just for MeI don't like giving this a 3, as the color matched perfectly and it looked fabulous. It just didn't cover the grays I was hoping to cover. If someone said I see you've got a gray hair, I would be shocked! At 44 I don't have that many and I only see them when I'm up close and personal with my hair in the mirror. So I chose the lowest setting for gray coverage. Unfortunately, it didn't cover the grays at all! But the color sat on those gray hairs longer than any other part of my hair. I was perplexed. I did contact eSalon and they are redoing the color and sending me a new bottle. I'll post how it turns out! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe apologize that your formulation did not provide the gray coverage you expected. We've reviewed your account and see that we have, per our Satisfaction Guarantee, processed a complimentary reformulation designed for increased coverage. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ColorUnsure what the reason was on the color this time... It made my hair color very burgundy like fake looking. First time ever. This is my 3rd batch and prior applications were great!!! Disappointed this time. Kind of a bummer... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - We're sorry that your most recent color application didn't deliver the results you expected. We've reviewed your profile and see that your colorist credited your account with one complimentary color order. This complimentary order will include a reformulated color based on your feedback. We look forward to crafting your custom reformulation to better suit your needs. |
Does not sufficiently cover graysI am not satisfied that the product colors the gray hair I have. Also leaves my hair kind of dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We’re sorry that you were unhappy with the gray coverage of your color. Since the color was not 100$ satisfactory, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Excellent hair colorWhen they say they design the color for you , they mean it. I suggested what color I wanted my hair, and sent a picture so they could see it, this was a couple years ago. The color was perfect, and it lasts longer than when I have my hair colored at the salon. a few months ago I deicded I wanted a shade just a teeny bit darker. They made the new formula and I tried it and it is exactly what i wanted. If I had not been satisfied, it could be returned, they want you to be happy with your color. I have my hair professionally colored every 6 weeks since I have highlights and not up to doing those myself. After about 2 weeks, the roots are showing. I have mixed 1/2 of the product and colored the roots and it matches perfectly. I do not keep mixed product, I just use 1/2 of each bottle and it has worked very well over the years. I love that they enclose pairs of disposable gloves and they are very substantial gloves that fit very well. My first order I received clips, a nice vinyl cape, a packet of shampoo and conditioner that they recommend, a packet of stain guard and a stain cleaner to wipe off any stains on your skin., and a mixing bowl and professional type brush to put color on. Now, this was with the first order. Now when I get my order, I still receive with it the gloves, the shampoo and conditioner packets, the pairs of gloves, the stain guard and stain remover . I highly recommend this hair coloring kit. You cannot lose since they will correct the color if you are not completely satisfied. As I said I have been ordering it for several years and have it set up to ship every 6 weeks. I am notified prior to shipping to see if I want any changes, and also notified when it is shipped. 1477 of 1547 people found this review helpful. Did you? |
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Best Money Can Buy!I love this product.....it has saved me bundles of money. So easy to use and always come out looking fabulous. Even my hairdresser likes it. 238 of 251 people found this review helpful. Did you? |
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LOVE this service and product so much!!I love that right when I'm thinking I need to put a color in, BAM a package arrives at my door. No more running to the store, it's in my hands ready to apply as soon as I need too. So great that I don't have to think about it, it just arrives and how simple it is to change the color ahead of time by the friendly reminder email before they ship it - So in love with this service!! Thank you to the wonderful person who came up with this idea!!! 399 of 423 people found this review helpful. Did you? |
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Best hair color product ever!My hair color is great and the feel and texture after if my hair is a if I never colored it. Very professional looking color done at home! 88 of 97 people found this review helpful. Did you? |
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Beautiful soft colorI've used the product 3 times so far and am so happy with this entire process. The customer service is outstanding and the color covers my gray as well as giving my hair a soft sable color. Very happy. 9 of 9 people found this review helpful. Did you? |
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Response From Our ExpertsAriane - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
I love it!The E Salon hair color has made my hair look much better than it did before, not only the color but also the texture and brightness!! 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsSusana - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Great product!Great color match, I'm very pleased with it he color. It closely matches my natural tones and highlights. This was my first time using esalon. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsSusana - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future. |