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Color Set
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66,772 Verificado Comentarios de clientes |
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Membership and haircolor.Customer service is great, the ladies are professional and courteous. However, I just can't seem to get that color that I exactly want. Therefore, I wish to discontinue my membership, until I can determine, what color would suit me best, the color I have ordered from esalon, is still too dark for my age and preference. I have recommended this online salon service to my friends and family, should they desire something more personal. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hate itNothing I have written has changed what you sent me. Will never use eSalon again. Have given you 3 months to change and nothing was done 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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AwfulAlready emailed in... Waiting for solution now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSareh - We apologize that you disappointed with the results of your recent formulation. We see that you worked with your colorist to craft a complimentary color to better suit your desired shade, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results. |
Hair ColorThis color is flat and not working for me. I'm discontinuing further ordering. Thank you, Shri Stefanelli 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShri - We are sorry to hear that your hair color turned out flatter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
NOOOOTerrible did not change my hair color at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadison - We apologize that your results did not deliver the difference you were expecting. Upon reviewing your account, we see you contacted us and we issued a refund accordingly, per our Satisfaction Guarantee. We'd like to assure you that we would be happy to adjust your custom color at any time in the future should you reorder, and we hope you again accept our apologies. |
The Best Thing Ever!!!I will continue to use this wonderful product. My hair is safe from damage, which means when I color my hair, I have no worries. It remains soft, strong and shinny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good productI feel it covers grey well and I am very satisfied with the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ColorHappy with the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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one shade lighterI went one shade lighter, and you told me just to do my roots. It worked perfectly. THANKS!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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easy and natural in appearance!I've used this product 3 times now. I was intimidated on my first try but the directions are so clear and easy. My hair color has turned out great all 3 times. I've tweaked my color all 3 times too just trying to find the right amount of red/copper. The colorists have done a great job adjusting the color for me. I haven't wanted anything drastic. I'm starting to see grays and my hair lost a lot of it's natural red through my 4 pregnancies. My hair turned a dark, flat brown color. I was spending $90 each trip to the salon just to lift my hair a bit with highlights but that was daunting with the kiddos and the budget. So, eSalon was a great find for me! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |