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Custom Color Set
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66,689 Verified Client Reviews |
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A Hot MessMy hair feels like it is coated in something thick. I've washed it 3 times already. Yes I followed the directions exactly. 168 of 179 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. We see that your colorist reviewed your comments and reached out to you. |
Did not like the texture.The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Hair falling outMy hair is falling out 0 of 0 people found this review helpful. Did you? |
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Not enough product.The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Stubborn grays!!I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
DisappointingI followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My color came out very un even and platinum on top.Not for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Initially looks good but..................The packaging, extra etc are all pretty good although the color it's self is very expensive. After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Way too dark!Won't use this again! I even sent a picture and my hair was to be golden brown and came out nearly black! 0 of 0 people found this review helpful. Did you? |
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Did nothingBarely changed the colour of my hair, took about 5 washes to wash out the greasy stickiness properly. Then the colour was so faded that it wasn't worth the stress. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |