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Custom Color Set
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66,689 Verified Client Reviews |
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Hate this productI have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color has changedFirst time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime. |
color came out just finecoloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not pleasedUnfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
First time trying the productIt was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Love the colorBut my hair felt like straw.... will not be getting this anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Custom Hair ColorThe color I still too dark. Also not much gray hair coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
So soI'm 50% grey, I ordered this thinking it would be a better product when I couldnt get to the salon over the drug store. Unfortunately I have been on my third box thinking it would get better. It has left my grays shinny and exposed, and the color fades very quickly/ Not to mention the quality of my hair is degraded and rough.This was sadly disappointing, I really wanted this to work out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Wrong colorWas sent same color (brown- mahogany) after request new color (brown-ash). Now my salon color has old color roots. Fancy.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKwan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ExpectationsHello, I'm writing this to review my first use of the color i ordered. I didn't expect a huge difference because my hair is already black with very little brown tones. I wanted a more blue tint. The color that was sent was soft black with blue. I tried one bottle, an there was no significant change. It did make my hair shiny though. I really wanted the blue tint to be more prominent. I have watched youtube videos of young ladies with the desired color i want. Their blue tint came out more even starting with dark hair already. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |