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Custom Color Set
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66,689 Verified Client Reviews |
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Still not covering my gray for more then 10 daysstill not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I requested a refundIf you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor resultsRemove me from your mailing list and discontinue sending product. 0 of 0 people found this review helpful. Did you? |
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Still too darkColor is still too dark Looks a bit brassy this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
UnhappyI am not pleased with this product at all! Within a couple of days, my hair started turning a rustic brown around my face and temples. I have never experienced this before when I have used store brand colors, or when I had it done professionally. Thank you, but no thank you!! I will stick to the store brands!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKandra - Thank you for giving us feedback on your hair color experience. We apologize you are having a negative experience and would love the chance to make it up to you with a complimentary reformulation. We have added a credit to your account and will be reaching out to you! |
Wasn't the color I wantedI don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I'm Cancelling the ServiceDoes not hold color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Help!!!Concerned that grey @ both temples not colored, I had requested the color to be lighter to kind of blend in with any uncolored Grey's, and was told next order my color will go lighter. Keeping fingers crossed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
UnhappyReceived in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details. |
Not goodBroke off my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrian- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |