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Custom Color Set
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66,689 Verified Client Reviews |
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A little too redThe first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
DISOPOINTEDIWAS LOOKING FORWARD TO HAVING MY HAIR DIFFERENT I WAS VERY DISSOPOINTED WITH THIS PRODUCT MY COLOUR DID NOT CHANGE TOOK ABSOLUTLY AGES TO WASH OUT IT WENT LIKE THICK CLAY IN MY HAIR I WAS VERY UPSET HAD TO RINCE FOR AGES BEFORE IT STOP FEELING STICKY I WOULD LIKE TO CANCEL MY NEXT ORDER AS I CANT GO THROU THAT AGAIN TO MUCH STRESS THE ONLY THING I CAN SAY IT COVERS WELL BUT DID NOT CHANGE MY COLOUR AND THIS IS WHAT I WANTED FOR 0 of 0 people found this review helpful. Did you? |
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Didn't even receive enough product for coverageThe match up specifically states "If you are concerned about not having enough color to cover your hair, rest assured that our colorists will review your profile to ensure you have enough color in your first hair color order to ensure your desired results." I chose the long hair picture with the girl who had hair down to the middle of her back. Which, is my length. I got one bottle. 0 of 0 people found this review helpful. Did you? |
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No better or worse than the product I usually buy over the counterI was expecting something far superior to the product I normally use, however this product is no different. What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though. I also don't like the fact that I cannot delete my payment details from my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this. |
Still not covering my gray for more then 10 daysstill not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
I requested a refundIf you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Poor resultsRemove me from your mailing list and discontinue sending product. 0 of 0 people found this review helpful. Did you? |
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Still too darkColor is still too dark Looks a bit brassy this time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
UnhappyI am not pleased with this product at all! Within a couple of days, my hair started turning a rustic brown around my face and temples. I have never experienced this before when I have used store brand colors, or when I had it done professionally. Thank you, but no thank you!! I will stick to the store brands!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKandra - Thank you for giving us feedback on your hair color experience. We apologize you are having a negative experience and would love the chance to make it up to you with a complimentary reformulation. We have added a credit to your account and will be reaching out to you! |
Wasn't the color I wantedI don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |