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Custom Color Set
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66,689 Verified Client Reviews |
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my dark roots didn't need black coloring...My dark roots didn't need black coloring. I am trying to darken my damaged colored hair by a hair dresser this summer, when she lightened it (I wanted to go a medium to dark reddish, SHE wanted to try something fun. I've never been a blonde nor will I ever want to be one!). She's Not my hairdresser anymore and she did try to correct it three times. Every time I color it, it comes out shoe polish for the first two weeks, finally looks better for a week, then begins to fade again to a reddish pink (bc of the bleached out damaged hair). I'm pulling my hair out-literally from the stress of the last three months and ready to shave it (took 2 1/2 years to grow it this long) and start from scratch!! I've tried three batches of eSalon. I need H E L P ! ! ! ! 0 of 0 people found this review helpful. Did you? |
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Has hints of red and fades to redThis "custom" color is like all of the other medium brown hair colors I have tried. It has undertones of red (which I'm trying to avoid) and fades to red in the sun or after a few weeks. It is the most drying hair color I have ever used. The Tinted Love product did not help to maintain the brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
THIS IS NOT WHAT I ORDERED!I ordered a BLUE BLACK color. I got a RED undertones coloring! I WANT A REFUND!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It was not the color that I expectedThe color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
error in colorInstead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dull Brown Lifeless ColorHorrific is really the only word to describe this experience. Utterly horrific. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for taking the time to send us feedback. I can see we were able to speak with you today regarding our options of speaking with a colorist for a complimentary redo and you were able to get a refund. We apologize for any unwanted results. |
2nd timeUnfortunately I have cancelled my auto delivery. Back to the drug store brand I have used for 10 years. I followed directions to the tee and even after color adjustment and striping my hair twice just to recolor,the result is not what I was hoping. Two toned,Visible two tone line from root and tip.One color is nice,root color,the 2nd tip & rest of hair color just hasn't matched since I started.I am not willing to constantly color and remove color over and over again. It's way too expensive and I am losing hair by handfuls. 0 of 0 people found this review helpful. Did you? |
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Wrong colourEasy to use but colour seemed more red than orange this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for sending us your feedback. We have forwarded your notes to your colorist and they will be in touch with you before your next order. Please let us know if we can assist you further. |
Did not cover the grayI do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkThe color was too dark and ashey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do. |