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Custom Color Set
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66,689 Verified Client Reviews |
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THIS IS NOT WHAT I ORDERED!I ordered a BLUE BLACK color. I got a RED undertones coloring! I WANT A REFUND!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It was not the color that I expectedThe color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
error in colorInstead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Dull Brown Lifeless ColorHorrific is really the only word to describe this experience. Utterly horrific. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for taking the time to send us feedback. I can see we were able to speak with you today regarding our options of speaking with a colorist for a complimentary redo and you were able to get a refund. We apologize for any unwanted results. |
2nd timeUnfortunately I have cancelled my auto delivery. Back to the drug store brand I have used for 10 years. I followed directions to the tee and even after color adjustment and striping my hair twice just to recolor,the result is not what I was hoping. Two toned,Visible two tone line from root and tip.One color is nice,root color,the 2nd tip & rest of hair color just hasn't matched since I started.I am not willing to constantly color and remove color over and over again. It's way too expensive and I am losing hair by handfuls. 0 of 0 people found this review helpful. Did you? |
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Wrong colourEasy to use but colour seemed more red than orange this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for sending us your feedback. We have forwarded your notes to your colorist and they will be in touch with you before your next order. Please let us know if we can assist you further. |
Did not cover the grayI do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too darkThe color was too dark and ashey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do. |
Used to work betterIt doesn't cover all the gray like it used to :(. I use it like it says, but I still see gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
A little too redThe first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |