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Custom Color Set
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66,655 Verified Client Reviews |
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So disappointed!Bummer! Why is this color 70% light brown when I clearly wanted mostly copper in my last order? That shade was perfect. I can't apply this! And the real bummer is that I am scheduled to have new head shots done for my job next week. Now I will have to purchase more color from a retailer here to get it the shade that I want. I am bummed. Sorry folks. You were doing so well! What happened?? Thanks & let me know. -Robin 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Does not cover grayI put in my profile that I need to cover gray, yet was provided the demi-permanent color. When I said it only covered for a week (two washes) I was told I should be using the permanent to cover gray. So, if I put that that was my goal, why was I advised and provided the wrong product? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too DarkI loved the whole process But feel the color is just a bit too dark for what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlissa - We’re sorry to hear that your color came out darker than you expected. We have received your request for a lighter color that stays away from too much warm tones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Color treatedThe dye leaves your hair very soft. Still think the color is a little too dark. I liked it but can't afford it. The first time I got it, it was 9.99 and the next time it was 24.99. 0 of 0 people found this review helpful. Did you? |
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Great color, problems with resistant grayI left it in the length of time recommended. Color seems to fade from gray or white hair faster. Maybe I should've done all over color since the formula was changed to solve the resistant gray coverage. I like the color, get a lot of compliments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenna - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
my dark roots didn't need black coloring...My dark roots didn't need black coloring. I am trying to darken my damaged colored hair by a hair dresser this summer, when she lightened it (I wanted to go a medium to dark reddish, SHE wanted to try something fun. I've never been a blonde nor will I ever want to be one!). She's Not my hairdresser anymore and she did try to correct it three times. Every time I color it, it comes out shoe polish for the first two weeks, finally looks better for a week, then begins to fade again to a reddish pink (bc of the bleached out damaged hair). I'm pulling my hair out-literally from the stress of the last three months and ready to shave it (took 2 1/2 years to grow it this long) and start from scratch!! I've tried three batches of eSalon. I need H E L P ! ! ! ! 0 of 0 people found this review helpful. Did you? |
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Has hints of red and fades to redThis "custom" color is like all of the other medium brown hair colors I have tried. It has undertones of red (which I'm trying to avoid) and fades to red in the sun or after a few weeks. It is the most drying hair color I have ever used. The Tinted Love product did not help to maintain the brown color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
THIS IS NOT WHAT I ORDERED!I ordered a BLUE BLACK color. I got a RED undertones coloring! I WANT A REFUND!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
It was not the color that I expectedThe color was not what i expected. It is an ok color, however, it did not cover my grey hair, and I really do not have that many of them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKenna - We’re sorry to hear that your hair color did not cover your gray as you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
error in colorInstead of the color changing to brown, it is now a light auburn. I can live with it, but I am a little disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |