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Custom Color Set
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66,689 Verified Client Reviews |
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Dried Out My HairThe color was correct, but the product really dried out my hair. I have been using conditioner to try and revive it, but it remains dull and stiff. I can't really use this product on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit in accordance with our Satisfaction Guarantee. We have e-mailed you instructions on how to not have this stiffness issue happen in the future. Again, we apologize that you were unhappy with your experience. |
not for meI'll bet this works for most but for me I am so tentative about it that I just can't get started. Not for me 0 of 0 people found this review helpful. Did you? |
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Awful!!! I need a refund for two months!!The first time I used e salon it was great. The second time I used e salon it turned my hair a pink red! I was so upset, I made an appointment at a reputable salon in Houston. It was a 5 HR appointment during which they scrubbed my hair so they did not have to strip it and damage it anymore than it was already damaged. I had to go to a MUCH darker color and it cost me around 300.00. It has taken me almost a month to get over the frustration and anger. I received my Oct color pack the other day and it reminded me to let you know how absolutely awful your product is! I will not be using it again, I will not be recommending it to anyone and I am very, very disturbed and wanted to let you know how much grief it has caused me. I have cancelled my orders and do not ever want to be contacted again unless you are refunding my $ for the past two months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryll - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your last 2 hair color orders, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
too dark...I would like a refund please. thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeatrice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Turned my blond hair GRAYJust awful. Ask to have the color made with some white in it. Trusting esalon, i used it and results was DARK BLUE GRAY. I have received no refund. Nothing. Some Guarantee... BUYER BEWARE 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Way darker and does not stayThen they keep shipping and the site doesn't allow u easily to cancel alrogether 0 of 0 people found this review helpful. Did you? |
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Just not enoughI have very thick wavy hair and there is just not enough color. It isn't worth it for me and I'm not sure about the color...at all...😳 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You color. We're always looking to improve our service and products, and truly value everything our clients say. We see you were able to speak with a representative. We hope to continue helping you find hair perfection! |
The color was pretty... butIt did not stay on my hair but 4 days and it had already faded tremdendously! I will not purchase anything more. I just wish that I could cancel my account on their website before they charge me again! 0 of 0 people found this review helpful. Did you? |
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Not satisfiedNot happy with my color,it made my hair feel like straw, please cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
CANCEL NOW, RETURND THE LAST ORDER, STOP NOW I DONOT LIKE LIKE YOUR PRODUCT ,Do not. Send another order!! I returned the last order for a refund! Cancel Now! 0 of 0 people found this review helpful. Did you? |