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Custom Color Set
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66,689 Verified Client Reviews |
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Great product and easy to useCoverage was ok but not great, also left my hair very course, but it revived with the conditioner, and has been great since. 0 of 0 people found this review helpful. Did you? |
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Not for me...I questioned the color choice when setting up profile. Told them the color I previously used was dark brown. Emailed e-salon about my concern that the color would be too dark. It took me until today to get the nerve up to even do a strand test. As I said, this color is way too dark and Mahogany color. So glad I didn't color all my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
coloringtoo red had to get it redone by a beautician cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Not satisfied with my color...My intentions were to get my natural all over color done before my I went to get my haircut/hilights and low lights with my stylist. To save money and time at the salon I wanted to do my roots at home as I have a lot of gray and my hair grows quickly. I requested dark brown but my end result was definitely BLACK. I emailed to request a change but was told I could not go lighter....I spent hours in my local salon getting the color lighter. The idea is great but I don't think it's right for me at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
Store product just as goodOnly last 2 weeks before roots show just as good as store color and want to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
disappointedThe color was great, almost perfect, but it really dried my hair and faded faster than most other brands I have tried. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
No changeI have tried you guys 4 times now and still no change. Gray coverage only last 1 week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not as expectedI requested the color on the rest of my color to be darker, more similar to my roots, but still got a very light color on the rest of my hair. It looks like I didn't dye my hair. I am not sure if it was color or the shampoo/conditioning that left my hair dull and greasy. Not very happy since the first time, but wanted to give it a shot the second time. Still not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - We’re sorry that your hair color came out uneven. We’d love to remedy this by sending you a complimentary reformulation to provide more even results. Once your next order processes, your colorist will review your comments and photos and make any necessary adjustments. We look forward to crafting your reformulation. |
REDThis last shipment of hair color turned my roots red, the rest of the hair was dark brown. I had to go to a hair Salon to have it fixed, which cost me $50!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Too darkI really want to lighten my color to a light/medium brown. What is the best way to proceed? 0 of 0 people found this review helpful. Did you? |